Specialty Pharmacy Technician (Fulfillment)

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary

Working directly with Specialty Pharmacy Clinical Coordinators to manage the specialty medication needs of Mass General Brigham HealthCare patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary service. Ensure patients receive their medications when needed.

Principal Duties and Responsibilities:

• Dispense the following: specialty pharmaceuticals, including but not limited to injectables, tablets/capsules and related supplies following state and federal regulations and company policies and procedures
• Process, pack and ship outgoing pharmacy orders, ensuring drug related supplies and patient education materials are included
• Other duties as business needs require

Commit to Building Relationships:

• Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, co-workers, prescribers, nurses, and patients to build the service
• Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served
• Improve processes to facilitate communication and service between the patient, and clinic, infusion center, and discharge pharmacy teams to ensure accurate and timely delivery of medications

Demonstrates Commitment to Customers and fellow employees:

• Seeks to understand and value differences between employees
• Treats other employees with dignity and respect
• Demonstrates open, honest communication and behavior
• Resolves conflict in a positive manner
• Contributes to the productivity of the workgroup
• Use/s the Mass General Brigham HealthCare values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

Demonstrates Commitment to Health System:

• Lives the values of dignity, integrity, service, and compassion
• Supports the mission/vision
• Speaks positively about Health System
• Chooses to make Health System a better place
• Responsible for confidential data: Respect the confidentiality of all information, including information regarding patients, staff members, or Health System business issues, and share information only with those who need to know
• Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability to follow policies and procedures, basic math skills, advanced computer skills, and proficient with medical terminology

Work conditions:

• This position is onsite in Burlington, MA.
• The schedule is Monday - Friday, 8:30 am - 5:00 pm.

The position is eligible for a one-time bonus of up to $2,000.

Qualifications

Required Qualifications:

• 2 + years’ Pharmacy Technician experience required, open to various industries: retail, hospital, clinic, etc.
• HS Diploma/ GED required
• Licensed as a pharmacy technician in the state of MA
• A combination of education and experience may be substituted for requirements

Preferred Qualifications:

• Nationally Certified (CPht) preferred
• Experience working with patients receiving Specialty Medications
• Experience with EPIC, or similar medical record software preferred

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.