WELCOME TO THE EMPIRE! Sports Book Supervisor Horseshoe Bossier is responsible for assisting the Sportsbook Management with effectively managing operations by fostering a high-performing, welcoming environment focused on providing superior customer service and ensuring all regulatory compliance, AML/BSA reporting practices, policies, and procedures are adhered to.

ESSENTIAL JOB FUNCTIONS:

• Effectively assist Sportsbook Management in managing day-to-day activities and business levels of the sportsbook, including but not limited to:
  • Training and mentoring of Ticket Writers
  • Ensuring Sportsbook staff is operating in a manner that follows company policies and procedures
  • Ensuring compliance of all state gaming agency regulations and applicable federal rules and regulations
• Demonstrate leadership and ensure operational effectiveness to yield success
• Develop relationships with customers and ensure they feel welcomed by all team members, whether patronage is regular or infrequent, by promoting superior customer service
• Assist Sportsbook Management with fostering an environment focused on regulatory compliance and proper AML/BSA reporting practices and assist with providing necessary Coaching, as needed
• Assist Sportsbook Management with mentoring Ticket Writers by developing their skills and knowledge of sports betting
• Assist with managing all aspects of sports betting equipment, escalating as necessary
• Assist with providing support to Ticket Writers to handle customer complaints/disputes
• Assist with day-to-day operational tasks (ex. Kiosk drops, cash accountability, managing of supplies, monitoring of sheets, forms, etc.)
• Monitor back-office status including but not limited to monitoring

kiosk error faults, resetting unregistered cash and payout totals, enabling/disabling of kiosks, trouble shooting for steps of repair, escalating to next line support when applicable, and monitoring of customer usage for AML purposes

• Act as an ambassador for the property to help promote sports wagering via retail, kiosk, and mobile platforms
• Promote a positive image for the company within the industry and community
• Additional duties as assigned

EDUCATION AND EXPERIENCE:

• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Ability to obtain and/or be eligible for work authorization, regulatory licensing (where applicable)
  

COMPETENCIES:

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service
  

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment
  

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).