POSITION SUMMARY: As a member of the BI & Analytics Product team, the Senior Analyst, Digital Operations plays a key role in the creation of future-state products and processes that will ultimately transform service delivery at Republic Services. Working closely with Operations, IT and other cross-functional stakeholders, the Senior Analyst, Digital Operations helps drive the development and deployment of digital products and operational strategies. The Senior Analyst, Digital Operations supports the team by leveraging their project delivery skillset and understanding of Republic operations to aid the creation and field socialization of project outputs, ultimately driving field solutions and business value.

PRINCIPLE RESPONSIBILITIES:

Strategy

• Continuously seeks to understand operations processes and capabilities to ensure proposed and implemented solutions meet customer and operational demands.

• Supports groups of internal resources across all phases of solution delivery; Requirements, Analysis, Design, QA, UAT, Training, Release Management, Support, to drive customer-facing and productivity enhancing capabilities.
• Analyzes data as part of pre-and post-implementation reviews to inform decision-making, define success metrics and ensure feature quality.

Deliverable Creation and Socialization

• Contributes to the design, development, deployment, maintenance, and on-going evolution of Business Intelligence (BI) and Analytics technologies and tools. Leverages enterprise BI platforms (i.e. – PowerBI, Qlik, Tableau) to improve operational efficiency for a specific line of business.
• Serve as Product Owner for execution of Qlik to Power BI Migration project to manage development of business requirements and stakeholder engagement with Revenue Management, Finance, IT and Operations Support.
• Owner of data catalogue to support Dashboard enhancements and support requests.
• Creator of product validation process and cadence, including development of release collateral and deployment communications as well as user guides and refresh documentation
• Responsible for requirements gathering and support of the execution of US Ecology Operations reporting Integration to existing Power BI dashboards or new development.
• Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing.
• Responsible for advocating for and socializing project deliverables with key stakeholders.
• Supports planning and facilitation of business working sessions, resulting in changes to the product backlog.
• Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation.
• Performs user testing sessions and recommends UX improvements.
• Aligns business and IT stakeholders of product functions and objectives through clear and concise communication.
• Performs other job duties as assigned or apparent.

Field Stakeholder Partnership

• Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts.
• Facilitates socialization of deliverables with defined stakeholders to ensure their buy-in on content.

QUALIFICATIONS:

• Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions, engaging in active listening and probing.
• Experience with Data Warehouse and ETL solutions preferred.
• Experience with programming / scripting (SQL, Python, R, etc.) preferred.
• Experience defining and implementing organizational and project change management processes.
• Experience organizing and supporting a diverse group of contributors and stakeholders to achieve objective.
• Polished written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio.
• Confidence showcasing deliverables to a broad group of stakeholders both in person and in virtual settings.
• Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals.
• Demonstrate ability and willingness to adjust and adapt to changing conditions.
• Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise.
• Experience utilizing Agile Project delivery methodologies.
• Maintains a positive outlook and works well in a team-oriented environment.

MINIMUM QUALIFICATIONS:

• An Associate’s degree and 4 years of equivalent experience OR a Bachelor’s degree and 2 years of equivalent experience in commercial or industrial waste hauling operations (particularly in a field process or operations role) or equivalent experience in a support role with a top-tier consulting, transportation, or logistics firm.
• Minimum of 2 years’ experience with enterprise BI platforms (i.e. – PowerBI, Qlik, Tableau).
• Minimum of 2 years’ experience with programming / scripting (SQL, Python, R, etc.)

Why choose Republic?

Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
· We protect our colleagues and communities through safe practices everywhere, every day.
· We are committed to serving our customers and communities by going above and beyond to exceed expectations.
· We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
· We are driven to deliver results in the right way.
· We encourage a human centered culture that honors the unique potential and dignity of every person.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.