TITLE: Sr Manager, Conference & Banquet Operations

LOCATION: Snowbird Resort

STATUS: Salaried, Full-Time, Temporary/Seasonal through end of summer

SCHEDULE: Varied hours and times of the day/evening: weekdays, weekends and holidays

SUMMARY

As Sr Manager, Conference & Banquet Operations we are seeking an energetic and well-organized manager to provide our customers with a first-class conference & banquet experience. This position will be responsible for training the banquet team and overseeing the execution of events per the Banquet Event Orders. You will work closely with the Conference Services and Culinary teams to provide an exceptional experience for booked events. Your duties will include controlling the cost and quality of services, preparing the venue, and coordinating the service of meals.

WHAT YOU’LL DO

• Answering customers' questions and accommodating special requests.
• Support, lead, and direct the Banquet Management Team and supervisors and their teams, with focus on providing consistent and timely services and support to the groups and businesses using our conference facilities, and quality and consistent catering (food and service) to each customer group.
• Provide, feedback, instruction and direction to the Banquet Team.
• Sustains and increases productivity in the department in order to assure client satisfaction and professionalism at all times.
• Manages, trains and leads the department staff in order to ensure client satisfaction and performance. Acts as liaison between Conference Services/Catering Managers and Banquet Team in order to operate the department efficiently and effectively.
• Available for staff and clients in order to support them in resolving any problems or conflicts to maximize guest satisfaction.
• Be familiar with all services and products at primary and secondary competitors in order to maintain Snowbird as a competitive choice for the client.
• Maintenance and care of equipment and supplies.
• Ensure training for all managers and staff.
• Planning the venue layout according to the number of guests and the type of event.
• Determining the number of table waiters and servers required.
• Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.
• Consulting with the Executive Chef regarding the timing of meal courses to be served.
• Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.
• Preparing work schedules and completing documentation in a timely manner.

WHAT YOU NEED TO GET THE JOB DONE

• Excellent interpersonal and communication skills.
• 3-5 years of experience in banquet management, or similar.
• Proficiency in catering management software, such as Amadeus Sales and Catering.
• Exceptional ability to plan banquets and meet deadlines.
• Experience in supervising banquet venue staff.
• Extensive knowledge of catering equipment and venue requirements.
• In-depth knowledge of hospitality industry best practices.

WORK SCHEDULE

• Shifts vary, from early morning to late evening, weekends, holidays depending on business requirements.
• This position is temporary/seasonal until the end of summer with the opportunity to stay on in another role in the department.
• Requires weekend/holiday availability.

WHY WORK HERE

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

WHO WE ARE

Snowbird is a world-renowned resort just 6 miles up Little Cottonwood Canyon. Here, winter enthusiasts experience all types of mountain terrain which can be enjoyed by every level of skier and snowboarder. Guests can sharpen their skills at our topflight mountain school, go for a backcountry snow-cat tour or enjoy an exhilarating Heli-ski adventure. Snowbird offers 4 hotels, 15 restaurants, conference facilities, summer activities, Oktoberfest and a full-service spa, all surrounded by spectacular granite peaks - making Snowbird a world-class destination.

Snowbird’s ambition is to provide unique big mountain experiences that grow the committed Snowbird family. This includes both our team members and our guests. By helping everyone experience what makes Snowbird unique and special, the environment, the mountain, the canyon and the people. In this way they make memories for a lifetime, “memories that match our mountain”.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

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