TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Building a World-Class, Diverse and Inclusive Technology Team at TD

The Technology Operations Shared Services (TOSS) Level 2 Application Support Team provides production and non-production technical support for the majority of AMCB applications. They are accountable for application incident service restoration, service request fulfillment, monitoring configuration and response, and routine maintenance support. The overall objective is to deliver enhanced availability for AMCB applications and services. The L2 manager is accountable for the overall effective delivery of these support services.

About This Role

We are looking for someone to lead a team of IT professionals in providing a range of application support and services ensuring enterprise operating standards are met and business objectives are achieved. Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here are the essential job functions of this position:

• Oversee incident investigations to find root causes, then put high-quality remediation plans into action.
• Manage the operations, support, management of products, systems, applications and services for a range of clients to support them in meeting business objectives and goals.
• Manage relationships with delivery teams and partners, hold regular service delivery reviews.
• Drive and manage a highly effective controls environment covering change management, production implementation, compliance and audit controls, and business continuity.
• Promptly schedule test cycles and deployments with delivery teams.
• Ensure scheduled changes take place with proper testing, monitoring and implementation, at minimal business risk.
• Work with technology partners to ensure environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements.
• Understand and identify opportunities to improve support costs (people, infrastructure, applications).
• Oversee system, project and technical interface integration to ensure efficient operations and high-quality client support and service.
• Lead effort to test, debug, performance analyze and document environment components.
• Monitor service levels, set targets, take action.
• Negotiate, document project deliverables, timelines, charters, costing, governance.
• Identify IT service partners, develop business cases.
• May monitor and coordinate operating schedules and priorities for all application-related incidents to ensure effective and efficient operations support and maintenance.
• Focus on process improvements to lower operational, reputational and proprietary risks.
• Ensures operations training documentation is current and readily available.
• Follow process management discipline for change management of all systems managed.
• Maintain effective dialogue with regulatory bodies and standards organizations.
• Continuously improve delivery promptness while balancing quality and price.
• May manage appropriate recovery of costs to ensure effective cost management within own area and may develop and manage budgets for IT related activities.
• Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.

What can you bring to TD?

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

Here are the minimum requirements for this position:

• Undergraduate Degree or Technical Certificate.
• Graduate Degree Preferred.
• 10+ years relevant experience.
• Ability to direct and manage multiple, broad and highly complex teams (can be groups of up to 50 technology professionals) and/or projects which are diverse in scope.
• Strength in setting direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
• Understanding of strategic direction (including financials) and champions alliances to benefit TD, advocates for operational improvements to enhance value to the organization.
• Readiness to direct the development of problem resolutions, plans and strategies for operational improvement/advancement.
• Confidence and experience serving as a key point of contact internally and externally.
• Leadership in growing team expertise to align with demand and TD's business and technology direction. assess team capabilities, proactivity in identifying ways to provide and enhance value delivered.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends.
• Commitment to ensuring a close relationship is maintained with clients in order to keep informed of their business needs and direction.
• Must be eligible for employment under regulatory standards applicable to the position.

Here are the preferred qualifications for this role:

• Five-ten years of experience supporting applications or related technology in a large 24x7 operation, and managing teams that provide these services.
• Strong knowledge with OS technologies (Windows, AIX, Linux, Solaris, HP-UX)
• Working knowledge of Mainframe, AS400, Cloud and Distributed Server environments
• Working knowledge of advanced monitoring tools including Dynatrace and Splunk
• Thorough knowledge of middleware technologies (WebSphere, IMS/DB2, WebLogic, JBoss)
• The successful applicant must have a solid understanding of Incident, Change, and
• Problem Management methodologies as well as solid experience in a large Production environment

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.