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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

We are looking for a Staff DevOps Engineer with a proven track record of collaborating across various teams to deliver a quality, well-tuned system that performs and scales at peak load. In this role, you will be working with key members of our Performance Tools Operations teams, System Administrators, and Network Engineers to meet the growing needs of our largest customers.

The ideal candidate for this position is a software engineer with a strong background in DevOps and Configuration Management, web, and network infrastructure architecture and protocol, build and deployment process, change management, and release management. The candidate must have a passion for building, automating, and deploying scalable solutions.

• You will also enable peers in engineering, customer support, and cloud teams to leverage our solutions and related services.

In order to be successful in this role, we need someone who has:

• 7+ years of experience in DevOps specific activities viz. build & deploy system
• Change management and release management
• Experience with large scale web-based applications and Linux production environments running MySQL and PostgreSQL
• Ability to work with development teams to develop, test, deploy, and report on product performance, quality, security, and stability
• Proven Linux skills: including system administration, script development, file system management, searching/finding files
• Desire to seek continuous improvement in the quality assurance processes to drive better quality and efficiency
• Solid understanding of job control and direct experience with shell scripting and text processing (e.g. awk, sed, perl)

• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure.

• Will act as a technical lead for the team, removing manual processes in favor of automation
• Will participate in compliance audits and ensure we are proactively meeting controls
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies. To succeed you will need to investigate and discover on your own.
• Is comfortable with public cloud infrastructure technologies such as Microsoft Azure, Amazon EC2
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator
• Has integrity, and honesty and can uphold ServiceNow’s values

Strongly Desired (More is Better):

• Deep knowledge and experience with the CentOS/RedHat operating system in large-scale production environments
• Background with test and server monitoring tools (e.g. App Dynamics, Jenkins, Splunk, New Relic)
• Solid background with agile software development methodologies (e.g. scrum)
• Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box
• Experience with concurrency, multithreading, and the deployment of distributed system architectures

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $136,800 - $239,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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