This job contributes to Applegreen’s success by assisting the Starbucks store manager in executing store operations during scheduled shifts. This job deploys associates and delegates tasks so that baristas can create and maintain the Starbucks Experience for customers.

The Shift Supervisor is responsible for supervising the day-to-day activities of associates; providing excellent service to all customers through prompt and courteous service, and maintaining knowledge of all recipe standards, operations, food safety and cleanliness standards, in compliance with all corporate and brand expectations. This position will interact with the public and coworkers in a friendly, enthusiastic and outgoing manner and encourage, through leadership and example, the highest level of sales and customer service performance by other associates. Other responsibilities include aiding in monitoring associate productivity; assigning responsibility for specified work and/or functional activities; giving work directions and monitoring scheduling to ensure that shifts are covered; performing other responsibilities as directed by the business or as assigned by management.

This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager depending on local requirements.

We offer attractive benefits including:

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  401(k)

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  Dental insurance

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  Flexible schedule

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  Health insurance

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  Paid time off

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  Vision insurance

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  Referral Program

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  Free Meal Daily

Essential Functions:

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  Supervises the day-to-day activities of multiple non-exempt associates within a Starbucks Licensed location in a fast paced, high volume operation.

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  Sets goals for the group, developing organizational capability, and modeling how we work together

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  Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

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  Displays a customer comes first attitude by training and holding associates accountable for delivering world-class customer service.

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  Maintains working knowledge of all applicable brand standards, recipes, procedures and protocols, including food safety and customer service, to maximize brand, landlord and employee relations.

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  Supports on-the-job training for associates, and ensures all associates receive brand compliance training to perform their jobs proficiently

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  Uses judgment and discretion to resolve routine questions and problems and refers more complex issues to higher levels

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  Supports Manager, Multi-Unit Manager and/or Director in developing and implementing creative strategies to increase revenue

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  Monitors progress towards unit goals and assigns associates to meet those objectives

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  Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals

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  Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

Minimum Qualifications, Knowledge, Skills, and Work Environment:

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  Requires 1 or more years of experience as a supervisor in high volume Food and Beverage, QSR or retail operations or other related experience.

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  Demonstrates team management, delegation and issue resolution skills and the ability to multi-task

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  Demonstrates knowledge of Applegreen policies and product, service, quality, equipment, and operations standards

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  Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with individuals and the public

Interested applicants please apply!

Applegreen

Come grow with us!

Qualifications:

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  Requires a High School diploma or the equivalent (GED)

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  Food and beverage, cash handling, and customer service experience preferred

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  Requires the ability to bend, twist, and stand to perform normal job functions

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  Requires the ability to lift and/or move up to 40 lbs

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  Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE) - Minority/Female/Disabled/Veteran (M/F/D/V) - Drug Free Workplace (DFW)

Our story begins in 1971 along the cobblestone streets of Seattle’s historic Pike Place Market. It was here where Starbucks opened its first store, offering fresh-roasted coffee beans, tea and spices from around the world for our customers to take home. Our name was inspired by the classic tale, “Moby-Dick,” evoking the seafaring tradition of the early coffee traders.
Ten years later, a young New Yorker named Howard Schultz would walk through these doors and become captivated with Starbucks coffee from his first sip. After joining the company in 1982, a different cobblestone road would lead him to another discovery. It was on a trip to Milan in 1983 that Howard first experienced Italy’s coffeehouses, and he returned to Seattle inspired to bring the warmth and artistry of its coffee culture to Starbucks. By 1987, we swapped our brown aprons for green ones and embarked on our next chapter as a coffeehouse.
Starbucks would soon expand to Chicago and Vancouver, Canada and then on to California, Washington, D.C. and New York. By 1996, we would cross the Pacific to open our first store in Japan, followed by Europe in 1998 and China in 1999. Over the next two decades, we would grow to welcome millions of customers each week and become a part of the fabric of tens of thousands of neighborhoods all around the world. In everything we do, we are always dedicated to Our Mission: to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.

Pay: $18 - $19 / hour

Pay:

• Tips

Benefits:

• Employee discount
• Flexible schedule
• Referral program
• Paid training

Job Type: fulltime, parttime

Education: No education required

Work location: On-site