Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES, MOCCASIN BEND MENTAL HEALTH INSTITUTE DIVISION, HAMILTON COUNTY

Minimum Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of storekeeping work.

Substitution of Experience for Education: Qualifying experience in storekeeping may be substituted for the required education on a year-for-year basis.

Other Requirements

Necessary Special Qualifications: A valid motor vehicle operator's license may be required for employment in some positions.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview

Summary: Under general supervision, is responsible for storekeeping work of considerable difficulty and supervisory work of routine difficulty, being responsible for storekeeping operations at a large storehouse; and performs related work as required.

Distinguishing Features: An employee in this class is responsible for the operation of a major storehouse with a wide variety and volume of commodities. This class differs from that of a Storekeeper 1 in that an incumbent of the latter has lesser overall storekeeping responsibilities and often reports to an incumbent of this class.

Work Activities

Getting Information:

• Verifies order accuracy prior to shipment by comparing shipping documents to actual items pulled for the order.
• Contacts customer to collect the necessary information to determine the correct delivery destination in the case of delivery errors.
• Retrieves contract and vendor information from the Edison procurement portal in order to place orders for restocking.
• Reviews re-order reports to identify low count data for product re-ordering.

Inspecting Equipment, Structures, or Materials:

• Reviews the purchase order to ensure accuracy of products received.
• Inspects incoming equipment/stock to ensure no damage has occurred during shipping.
• Inspects equipment in order to make recommendations for repairs, replacement or purchase of needed equipment.

Operating Vehicles, Mechanized Devices, or Equipment:

• Operates various equipment (e.g., forklifts, manual and electric pallet jacks, cherry pickers) to assist in moving and transporting heavy products, inventory and picked orders throughout the warehouse.
• Operates scanning devices to reserve products for customer orders.
• Operates and/or utilizes a variety of electronic devices including calculators, copy machines, postage scales and carts to accurately fill and prepare customer orders.
• Operates a motor vehicle (e.g., trucks and vans) in order to distribute deliverable customer orders.

Scheduling the Work and Activities:

• Distributes daily work assignments to designated staff based on the number of work orders and priorities for the day.

Monitor Processes, Materials, or Surroundings:

• Conducts periodic inventory checks to maintain accuracy of inventory.
• Monitors all hazmat items to detect spills, leakages, chemical reactions and other potential dangers to ensure all local state and federal regulations are met.
• Reviews temperature log to ensure the temperatures are logged as policy requires.
• Conducts spot checks to ensure staff are properly rotating perishable goods on the "first in, first out" method.
• Conducts inventory on hazardous materials to create accountability reports.

Performing General Physical Activities:

• Climbs various types of ladders to retrieve or stock products at high levels.
• Stoops and lifts to load and unload equipment or cases of stock (e.g., paper, canned goods, juice bottles and furniture) to and from pallets, delivery vehicles, and warehouse locations.
• Carries heavy boxes of inventory products from one destination to another within the warehouse/commissary.
• Walks varying distances repetitively to complete filling orders.

Processing Information:

• Participates in physical inventory counts to maintain accurate stock records of all products housed in the warehouse/commissary.

Communicating with Supervisors, Peers, or Subordinates:

• Communicates (written and verbal) delivery and receiving information to staff to ensure delivery process is carried out smoothly.
• Communicates (written and verbal) errors in shipping/receiving manifest and products to supervisor.

Performing Administrative Activities:

• Enters performance evaluation documentation according to state policies and procedures.
• Generates inventory related reports (e.g., daily operating report, transaction register, shipping report, current inventory value report).
• Processes, logs and files shipping and delivery related documents.
• Maintains daily activity logs on all orders pulled and packed.
• Enters and approves employees' leave and attendance.

Interacting with Computers:

• Enters data into Excel spreadsheets to compile information to generate reports, process orders and track inventory.
• Enters delivery information into shipping software programs for FedX, UPS and USPS to process and generate shipping labels for customer orders.
• Enters product information to place orders for replenishing commissary goods.

Communicating with Persons Outside the Organization:

• Interacts and communicates (written and verbal) daily with customers, vendors inside and outside state government to ensure accuracy of orders and to confirm delivery availability.
• Responds directly to customers in order to resolve any dissatisfaction.
• Collects or gathers information regarding customer complaints or delivery issues.

Establishing and Maintaining Interpersonal Relationships:

• Provides excellent customer service in order to maintain professional working relationships.

Resolving Conflicts and Negotiating With Others:

• Investigates complaints by customers regarding quantity or quality of stock received.

Coaching and Developing Others:

• Conducts performance evaluations for all assigned staff.
• Provides guidance and direction to assigned staff for daily activities.
• Cross trains staff as necessary to provide continued warehouse coverage.
• Identifies developmental needs for assigned staff in order to improve their knowledge and skills.

Staffing Organizational Units:

• Identifies candidates to be interviewed for vacant positions.
• Conducts interviews for potential employees.
• Makes recommendation on personnel actions that may regard promotion, demotion, retention and related.

Competencies (KSA'S)

Competencies:

• Time Management
• Functional/Technical Competency
• Managing Diversity
• Customer Focus
• Written Communications
• Motivating Others
• Listening
• Organizing
• Ethics and Values
• Priority Setting

Knowledge:

• Knowledge of principles and processes for providing customer service
• Knowledge of simple mathematic calculations
• Knowledge of relevant equipment, policies and procedures to promote effective security and safety operations
• Knowledge of clerical procedures such as word processing, filing, and other office procedures and terminology

Skills:

• Active Listening
• Active Learning
• Speaking
• Reading Comprehension
• Writing
• Instructing
• Time Management
• Negotiation

Abilities:

• Oral Comprehension
• Oral Expression
• Written Comprehension
• Written Expression
• Number Facility
• Dynamic Flexibility
• Peripheral Vision
• Static Strength
• Speech Clarity

Tools and Equipment Used

• Computer
• Telephone
• Fax Machine
• Printer
• Forklift
• Hand-held Scanner
• Motor Vehicle (Box Truck, Van)

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.