Job description
Job Type:
Staff
Job Description:
The Student Accounts Coordinator, under the supervision of the Manager of Student Accounts, provides the highest level of customer service while working with our students, parents and fellow employees to answer inquiries regarding matters related to the student's account. The Coordinator ensures compliance with federal, state and institutional policies while maintaining student account records with accuracy. This individual must be a self-starter and be able to utilize their background in financial processes and information systems to increase efficiency and maximize system functionality. This position works to support the overall goals and mission of the Finance Office and Kansas City University
Essential Duties and Responsibilities:
- Perform student account maintenance activities to include account reviews/analysis, record payments, monitor collection activities, and update accounts in compliance with established policies and procedures
- Record/audit payments; payments received via mail, electronically, and in person
- Bill and collect payments from third-party agencies for student tuition and fees; update third-party invoicing/payment in the Workday system
- Process deposits for student payments
- Engage in clear communication with students and/or parents concerning billing
- Provide customer service and answer student inquiries regarding their financial status, including assisting with payment options
- Assist with processing of 1098-T tax forms
- Answer and return phone calls; call volume can be high at different time periods of the semester
- Track and maintain student accounts throughout the collection process to ensure prompt payment of outstanding balances
- Develop and create correspondence in response to student account inquiries
- Complete student account activities in compliance with Title IV Cash Management regulations and guidelines.
Qualifications:
- Bachelor’s Degree
- A minimum of two years of experience in bookkeeping or accounting
- Ability to prepare reconciliations and supporting documentation
- Commitment to excellence and quality service
Skills:
- Information system skills and the ability and willingness to learn new software
- Excellent verbal and written communication skills
- Possess a combination of strong critical thinking and analytical skills, with a compassionate, approachable, and high-energy personality
- Highly motivated team player
- Comfortable and proficient with the use of spreadsheets and other workplace technology tools
- Ability to work independently
- Experience with Workday a plus
Equal Opportunity Employer
KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.
Annual Security Report
KCU is committed to providing a safe campus for students, faculty, and staff. Our
annual campus security report
lists campus crimes and statistics for the campus and public areas around campus for the last three years, in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
Thank you for your interest in a career at KCU!
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