Job No: 520834
Work type: Staff
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled) Job Summary:

The incumbent will be responsible for providing information and guidance to prospective students on degree and professional programs, assisting prospective and current students with suitable solutions during the time of enrollment and admission process, student retention services, admission advising and counseling, attending recruitment fairs to promote all PaCE programs, and input, management, and reporting of data related these activities.

Student Services: Acquire prospective student information utilizing interviewing skills and active listening for student recruitment to the programs; Provide information and guidance to prospective students on degrees, certificates, and individual courses; Assist prospective and current students with suitable solutions and course of actions for problems encountered for enrollment and/or completion of course/program; Evaluate student needs and direct, guide, and/or advise of all available services; Coordinate and administer programs events and projects; Advocate for student needs and identify solutions in collaboration with campus partners; Provide support and assistance to students facing a variety of personal, and institutional problems, questions and/or challenges; Maintain accurate student information and status in department CRM; Attend recruitment fairs and offer information sessions to promote all PaCE programs; Assist the prospective students in next steps in the Admission process, missing documents/transcripts until applicants are fully admitted or denied. Participate in the development and maintenance of a programs information knowledge base to assist all staff in providing programs data to potential student inquiries.

Retention Services: Interact with students and follow up to inquire about progression in the programs at time specified for each program; Identify solutions to ensure student retention in degree and certificate programs; Run reports to monitor student engagement in degree and certificate programs.

Reports: Gather and analyze data; Develop and maintain reports; Prepare timely reports on recruitment, application, enrollment, and other information requested; Prepare semester reports with an analysis of each program.

Orientation: Provide prospective students with information regarding the preadmission process; Schedule and conduct student orientations; Maintain student handbook for degree programs and update as needed.

Minimum Qualifications: Required Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis;

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job related field may be substituted for one year of the professional experience.

Required Qualifications

• Experience with gathering and analyzing data, and developing reports;
  
• Knowledge of interviewing and counseling techniques to facilitate enrollments;
  
• Proficiency with Client Relationship Management (CRM) systems;
  
• Familiarity with conducting orientations for students;
  
• Demonstrated record of organizational skills and attention to detail;
  
• Strong interpersonal communications;
  
• Excellent oral and written English communication skills;
  
• Proficiency in Microsoft Office Suite programs;
  
• Candidates must be willing to maintain a flexible work schedule, occasionally working evenings and weekends, and domestic travel.
  
  Preferred Qualifications
  
• Master's degree;
  
• Experience coordinating and administering educational program events or projects, preferably in higher, extended, and/or adult education.
  
  Compensation and Benefits:
  
  Anticipated Hiring Range: minimum $4,610 - maximum $4,910 monthly.
  
  Classification Salary Range: minimum $4,610 - maximum $6,556 monthly.
  
  The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
  
  Position Information:
  
  Work status: Full-time/Exempt/Probationary
  
  Schedule: Monday - Friday, 8:00 am - 5:00 pm
  
  The application deadline is: January 3, 2022.
  
  Conditions of Employment
  
  Background Check
  
  Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
  
  Mandated Reporter
  
  The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  
  I-9
  
  CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
  
  COVID-19 Vaccination
  
  CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.
  
  Statement of Commitment to Diversity
  
  In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
  
  California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
  
  Closing Statement:
  
  Reasonable Accommodation
  
  We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at jeanne.durr@csusb.edu
  
  Smoking
  
  CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
  
  Clery Act
  
  In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act