Job description
Position Summary/Purpose:
The Student Intake Specialist has the responsibility of reviewing applications to ensure applicants qualify for admission and that student records are accurate in our system. This position has the responsibility of collecting information about new or returning students to ensure admissions files are completed in a timely manner with all transfer transcripts.
The Student Intake Specialist is customer service focused and efficiently supports the student in the enrollment process. This position is responsible for the timely review and processing of student applications, ensuring students meet admission requirements for program of study, and requesting transcripts on behalf of applicants. The position also works with student files (activities) and is customer service-focused and supports the enrollment process in effective and efficient manner. The position is additionally responsible for collecting students’ missing transcripts or documents required for the degree program.
Primary Responsibilities /Accountabilities/ Essential Functions:
1. Understand and apply the University partner’s admission requirements accurately to all student applications and programs of study, ensuring compliance with Department of Education guidelines. 2. Complete all necessary process steps in reviewing applications and following up on transcripts in accordance with the university partner’s workflow, policies, and requirements.
3. Review all applications in accordance with applicable deadlines.
4. Quality review of documentation to ensure program requirements are met, documents are legible, and file is complete.
5. Transfer transcript request forms on behalf of applicant same day as application processing.
6. Update system statuses to ensure accurate reflection of the state of student admission files.
7. Contribute to the development of university partner’s admissions processes and systems. Effective communication with internal and external customers in a professional and timely manner.
8. Contact students and other colleges/universities as needed in response to students’ transcript status and transcript received goals.
9. Consistently clear 40+ applications, 98% or higher of clearing applications within 2 hours, and 30+ transcript collection activities daily. KPI score of 85+ daily.
10. Respond in a timely manner to stakeholders regarding admission records, including but not limited to admission criteria and transcript statuses, with complete and accurate information.
11. Utilize professional, solution-orientated communication with internal and external customers regarding the resolution of needed admission file documents/transcripts.
12. Review and process Student Information Release Forms (SIRF) and update as required.
13. Other duties as assigned.
Equipment Used and Responsibility
- MS Office Suite
- FERPA
Supervisory Responsibilities
None
Experience/ Education
- High school diploma, or equivalent required.
- A minimum of 1-year work experience in a business environment.
- Must pass pre-employment background investigation.
Physical Requirements:
- Sitting: 6-7 hours a day
- Standing: 1-2 hours a day
- Walking: 1-2 hours a day
- Lifting: Rarely
- Carrying: Rarely
- Pushing: Rarely
- Bending: Rarely
- Squatting: Rarely
- Kneeling: Rarely
- Climbing: Rarely
- Reaching: Rarely
- Grasping: Frequently
- Fine Eye to Hand Coordination: Continuously
- Driving: Rarely
- Work Environment: Office building on site. Work is performed primarily inside, subject to variations in temperature and weather, equipment noise and dust.
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