Job description
Position Information
Job Title
Student Services Specialist
Campus
Newton Campus
Job Number
23-C22
Employment Date
6/1/2023
Job Category
Support Staff Positions
Application & Position Contact Information
Human Resources at (515) 964-6479 or jobs@dmacc.edu for information concerning the application process. Joe DeHart at 641-791-1721 or
jcdehart@dmacc.edu for information concerning the position or your status once the position has closed.
Posting Detail Information
Salary Information
HIRING RANGE: $20.29-$21.91 per hour based on experience.
Pay Grade: 8
Pay Grade: 8
Job Summary
Provide support to the student population through the transition into college in the areas of enrollment, financial aid, and student account processes. This support may be done in one-on-one and/or group settings.
Essential Functions
Process admissions and course registrations. Provide individualized information and support on entrance requirements for programs and courses and assist students in completing the necessary steps to be admitted and/or register for classes. Collect necessary support documentation the student needs to provide and enter those documents in the College’s student records system.
Provide financial aid information and services to students. Assist students in establishing payment plans, receive and process student tuition payments and miscellaneous fees, and reconcile daily receipts. Support the completion of financial assistance applications (FAFSA, scholarships, supplemental materials, etc.) and necessary supporting documents.
Provide support for the annual enrollment management strategies and plan, including visit days, family nights, campus tours, college fairs, and community outreach programming.
Perform other duties as assigned.
Required Qualifications
Associates degree (high school diploma and two years of related experience may substitute for associate’s degree.)
One year of general office experience which includes computer experience and substantial public contact.
Strong communication skills.
Ability to plan, organize and manage time.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.
Knowledge of current software applications.
One year of general office experience which includes computer experience and substantial public contact.
Strong communication skills.
Ability to plan, organize and manage time.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.
Knowledge of current software applications.
Desired Qualifications
Post-secondary degree.
Experience in an educational institution preferably in student services.
Experience as either a student or employee of a community college
Experience taking phone calls, assessing need and resources and handling various tasks for customers
Knowledge of educational databases (Banner, PeopleSoft, Blumen, Datatel, etc.)
Experience with data analysis and reporting.
Ability to speak and understand a language in addition to English.
Experience in an educational institution preferably in student services.
Experience as either a student or employee of a community college
Experience taking phone calls, assessing need and resources and handling various tasks for customers
Knowledge of educational databases (Banner, PeopleSoft, Blumen, Datatel, etc.)
Experience with data analysis and reporting.
Ability to speak and understand a language in addition to English.
Physical Requirements
Constant:
- Sit
Occasional:
- Lift Floor to Waist < 10 lbs
- Carry < 10 lbs x 100 ft
- Push/pull horizontal 10 lbs x 18 in
- Lateral Pinch
- Forward reach
- Crouch
- Neck Flexion, Extension & Rotation
- Fine Motor Coordination
- Hand & Foot Coordination
- Stand
- Ability to be Mobile
A mobility accommodation is accepted where applicable, but may not be supported by all DMACC campus facilities and/or employee classifications.
Physical Demand Category
Light
Post offer, Pre-Employment Physical Test
N/A
Work Schedule
Monday – Friday, Day hours
Posting Date
04/04/2023
Deadline for Submitting Applications
04/13/2023
Open Until Filled
No
Special Instructions to Applicants
DMACC is an Affirmative Action/Equal Employment Opportunity employer and embraces diversity. Women, minorities, individuals with disabilities and veterans are encouraged to apply. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email jobs@dmacc.edu.
THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.
THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications.
Quick Link for Postings
https://jobs.dmacc.edu/postings/9657
Nondiscrimination Statement:
Nondiscrimination Statement
Nondiscrimination Statement:
Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment), and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure (HR3010). Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515-964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S Ankeny, Blvd, Bldg 1, Ankeny, IA 50023, phone 515-964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office of Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1576, fax 312-730-1576, TDD 800-877-8339, email OCR.Chicago@ed.gov.
Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure (HR3010). Complaint forms may be obtained from the Campus Provost’s office, the Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources. ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515-964-6857, dso@dmacc.edu. Title IX questions and concerns may be directed to the Title IX Coordinator at 2006 S Ankeny, Blvd, Bldg 1, Ankeny, IA 50023, phone 515-964-6216, Title9@dmacc.edu. Questions or complaints about this policy may be directed to the Director of the Office of Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, phone 312/730-1576, fax 312-730-1576, TDD 800-877-8339, email OCR.Chicago@ed.gov.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please describe your experience working in an office environment, as well as any experience with college-going populations.
(Open Ended Question)
- * Please describe a time when you had to manage multiple projects at one time. Describe how you approached your tasks and the tools and techniques you used.
(Open Ended Question)
- * Please describe your experience working with diverse groups of people. How do you establish and maintain a professional working relationship with people of diverse backgrounds? What languages, besides English, do you speak?
(Open Ended Question)
- * Please describe your experience using integrated information systems. Please tell us about current software, including data base applications, that you are comfortable using and your current level of experience.
(Open Ended Question)
- * How did you learn about this job opening?
- DMACC Employee Referral
- Friend/Relative
- Indeed.com
- TeachIowa.gov
- HigherEdJobs
- CareerBuilder
- The Chronicle of Higher Education
- Inside Higher Ed
- Iowa Workforce Development
- DMACC Website
- DMACC Applicant Job Alert Email
- Other
- * Have you completed the DMACC Employment Application (all personal information, educational history, employment history, and supplemental questions)?
- Yes
- No (If no, please return to the application and complete all additional information.)
Documents Needed to Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
- Transcripts
- Transcript 2
- Transcript 3
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