Job Title: Supervisor, Insurance Services

Company: Acclara

Department: Insurance Services

Leader: Manager, Insurance Services or Manager, Rev. Cycle Services

FLSA Status: Salaried/Exempt

Work Location: Remote

Travel: No Travel Required

Compensation: $35,200.00 - $68,000.00

OVERVIEW

The Insurance Services Supervisor is responsible for all aspects of the day-to-day leadership of the Insurance Services team, including the management of the workflow to ensure that the follow-up of accounts is timely and that days outstanding fall within acceptable levels.

Responsibilities include:

• Maintain processing timelines established through department service level targets, ensuring team is meeting or exceeding goals
• Maintain methods to ensure all third-party correspondence, trends of denials and problems are identified and reported to management
• Monitor and minimize any bad debt or account adjustments to ensure accuracy and within account receivables guidelines
• Monitor employee workflow and inventory, including distribution of work, staff scheduling and adherence to time and attendance protocol. Promptly identify issues and develop action plans to mitigate or resolve
• Maintains days in accounts receivable at target levels. Maximizes cash collections, Reviews monthly aging reports with manager and assists with developing action plans
• Coach, develop, motivate, and assist team members in reaching new levels of skills, knowledge, and ability. Coordinates with the Training department to ensure appropriate training development opportunities
• Identify performance deficiencies and areas of improvement and efficiencies and implement action plans as appropriate.
• Review and respond timely to requests, including emails, telephone calls, issues, account research and assistance with complex calls or issues as needed by staff, management, and clients.
• Organizes the department workload and establishes work standards to promote efficiency and productivity. Monitors productivity & quality standards and maintains appropriate staffing levels.
• Review and interpret patient statements for balance accuracy and client contractual terms/agreements
• Account review and documentation when appropriate. Identify contractual and administrative adjustments
• Participate in hiring of qualified new employees
• Complete regular reviews of existing team members, providing feedback and coaching as needed while modeling and reinforcing Acclara’s Mission, Vision, and Values
• May generate various reports for management and clients
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent
• 3+ years in healthcare revenue cycle (preferably collections)
• 1 year leadership experience in revenue cycle operations
• Knowledge of EOBs, CPT/ICD-10 codes, HCFAs, UBO4s, HCPCS, DRGs and authorizations/referrals
• Demonstrated supervisory skills and ability to work effectively to build relationships with peers, clients, and management
• Extreme accuracy and attention to detail
• Knowledge of medical terminology
• Understanding of ACD metrics and KPI reporting and improvement programs
• Computer literate with proficiency in MS Word, Excel, and Outlook
• Ability to perform under pressure in a professional manner
• Excellent communication, organizational, problem solving and interpersonal skills
• Ability to supervise, schedule, and coordinate daily activities of staff and effectively manage multiple priorities

• 2+ years revenue cycle supervisor experience
• Experience with AR reporting including trending and aging
• Knowledge and ability to work with multiple client AR systems

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below are the physical requirements required while performing the duties of this job.

• The employee is regularly required to: stand; sit; talk; hear; use hands and fingers to operate a computer and telephone keyboard; and reach, stoop and/or kneel to install computer equipment
• The employee must have the specific vision ability to complete close vision requirements due to computer work
• The employee is required to be able to complete light to moderate lifting

Our Commitment to Diversity, Equity, and Inclusion:

We welcome and respect the variety of experiences, viewpoints, and cultural backgrounds that everyone brings to our workplace. Acclara makes every effort to promote a workplace where leaders model inclusive behaviors and individuals feel respected, valued, and empowered. Together, we promote and sustain an inclusive workplace where people feel a sense of belonging.