We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

PURPOSE AND OBJECTIVES

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably.

We believe that the power of our people, products and partners unleashes growth and creates significant new value for our customers, SAP, and ultimately, entire industries and the economy at large.

Our vision is to help the world run better.

This is a unique opportunity to contribute to the overall success of the SAP group. The Global License Audit & Compliance (GLAC) department ensures that our customers fully comply with their license agreement as determined by SAP. Working with SAP customers (some of the largest brands in the world) as well as SAP colleagues in our sales and contract departments, you will experience a global working environment within a culturally diverse team.

You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers and e-learning courses. Some of the perks you will enjoy also include complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs. Being based in Galway, you will experience a thriving cultural atmosphere on the west coast of Ireland and all the things that you would expect from a lively and welcoming city.

EXPECTATIONS AND TASKS

Your role is to:

• Effectively communicate with our customers and partners in German speaking countries daily and support and enable them to run SAP system measurement tools and engine measurements. This includes consulting and advising customer on technical and contractual questions.
• Handle critical customer incidents within agreed timelines.

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  Follow up with customers and responsible sales executives via email and phone to ensure that license audits are completed in a timely manner.
• Collect and analyse license audit measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create evaluation reports to assess compliance.
• Align with responsible sales executives, license compliance managers and other local contacts regarding the findings of the license audits so that required action can be taken.
• Efficiently support your team members and manage your assigned workload

As a contributing member of our energetic team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP’s vision to help the world run better.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Proficient verbal and written communication skills in German
• Fluent verbal and written communication skills in English
• Bachelor’s Degree or similar
• Strong communicator who likes to work in a multinational team environment
• Excellent organizational and follow-up skills
• Strong analytical thinking skills and strong attention to the detail
• Strong customer focus and commitment to excellent customer service
• Advanced Microsoft Office (Word, Excel, Power Point) and Presentation skills

WORK EXPERIENCE

• Minimum one-year work experience in business environment preferably within the IT industry
• License auditing experience would also be desirable, but not essential

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 353987 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.