Job description
Job Description:
Benefits for US employees include:
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.
With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.
Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.
With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.
We are actively seeking a Support Engineer, Oracle Apps DBA. This is a remote role that can be based anywhere in the US..
Position Summary
The role of the Support Engineer, Oracle Apps DBA is to provide exceptional remote-based support for mission-critical Oracle Applications Technology as part of our global Managed Services support team.
Essential Duties & Responsibilities
- Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Technology and develop an action plan to resolve issues, either directly or through promotion to our Product Support Team (L4).
- Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
- Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
- Replicate reported issues as needed for troubleshooting
- Provide new or modified application configuration to resolve incidents
- Advise end users and junior coworkers on functionality and capabilities
- Recommend changes to training based on incident volumes and trends
- Create scripts to identify, analyze and correct data issues
- Perform monitoring, health check and performance tuning tasks
- Backup, Restore, Cloning and Refresh environments
- Security assessments and database hardening
- Patch installation and object migration
- High availability and Disaster Recovery Planning
- Thoroughly document change requests, test results, and approvals
- Develop test scripts for new/changed application capabilities
- Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Additional Duties & Responsibilities
- Participate in a 24x7x365 On Call rotation with other team members.
- This position is required to support clients in specific business hours
Experience
- 6+ years relevant Oracle Apps DBA experience- EBS
- 3+ years direct support of Oracle application end-users in a corporate environment
- Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, PL/SQL, Java, JVM, and Workflow.
- Hands-on operational expertise as an Oracle Apps DBA, with technology including RAC, SSO, Dataguard, High Availability and Backup/Recovery
- Expertise with Oracle EBS 11i & R12 12.2 is a must, including full life-cycle implementation experience, configuration, and administration of the application
- Must have exposure to SOA gateway, integration of EBS with OSSO/OID and OAM/OID.
- Should be able to troubleshoot and tune Weblogic.
- Must have implementation knowledge of DMZ setups
- Expertise in performance tuning across the entire stack
- Knowledge of Oracle maintenance/patching mechanics and EBS architecture
- Demonstrable history solving complex problems across multiple modules
Skills
- Superb trouble-shooting skills and tenacity in problem solving
- Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
- Excellent interpersonal, presentation and communication skills – verbal & written
- Excellent English communication skills – verbal & written are required
- Attention to detail and the ability to learn quickly
- Extreme focus on Client satisfaction
- Ability to work calmly and professionally in high pressure situations
- The ability to work remotely from a home-based office in a virtual environment
Must have skills
- Oracle Apps DBA (11i, 12.1 and 12.2), Core Database, Oracle RAC, Data Guard, OSSO/OID
Desired Qualifications
- Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as Fusion Middleware, WebLogic components, Golden Gate. and OEM
- A consulting background, while not mandatory, would be useful
- Experience with localizations and global implementations would be an advantage
Education
- Bachelor’s Degree in computer science or related field or equivalent experience
Why Rimini Street?
Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.
Rimini’s target pay for each position is available upon request during the applicant’s Interview process.
Benefits for US employees include:
- Medical, Dental, and Vision insurance
- Disability insurance
- Paid Parental Leave
- 401(k) program
- Generous Paid time off (PTO)
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
- Over 1,800 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
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