This position is responsible for ensuring that all work performed by the Housekeeping Department in guest rooms and public areas meets expected standards of cleanliness and consistency.

Job Functions:

• Inspecting guest rooms and public areas to ensure that employees maintain quality standards
• Assisting in training employees in cleaning procedures
• Coaching and counseling employees for corrective action
• Proper use of cleaning agents and equipment
• Placement of supplies and amenities
• Monitoring staff activity to ensure safe work practices

Basic Qualifications:

• Must be at least 18 years of age or older
• High school diploma or equivalent required.
• Must have valid driver's license
• Minimum of 1 year experience working in a hotel setting.

Additional Qualifications:

• Proven employee/guest relations, problem solving and organizational skills.
• Professional image representative of company image.
• Ability to complete paperwork accurately.

Working Conditions:

• Physical requirements include walking (up to 95% of the shift), standing, bending, stooping, reaching, lifting up to 35 lbs., observing cleanliness of the facility and communicating verbally.
• Must be willing to work a flex schedule that includes different shift start and end times. Shifts include: 8:00 AM – 4:30 PM; 9:00 AM – 5:30 PM; 10:00 AM – 6:30 PM; and 2:00 – 11:00 PM. Weekends and holidays included. Days off will rotate.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer