At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Under the direction of the Admitting & Registration Services Manager ¿ Ancillary Registration, this position will supervise and respond to the day to day activities of the front desk. This includes, but is not limited to, providing leadership, direction and support in staffing the Ancillary Front Desk operations for ARS. Primary responsibilities include development of policies, procedures, and protocols, staffing plans, schedules, payroll, quality assurance, performance reviews, and coaching and development of staff. This position works collaboratively with all levels of staff and leadership in addition to patient families to achieve goals set forth by Patient Access leadership and Children¿s Hospital of Wisconsin.
The Ancillary Registration areas assist patient families who are accessing Children¿s Wisconsin services which include patient scheduling and registration, support of the entire check-in process, collecting CoPays and ensuring patient demographics are current. There is also hands on support of our kiosk check in functionality.

• Associate Degree required. Bachelor's degre preferred.
• Requires 3 years of experience in an inpatient and/or outpatient healthcare setting, necessary in order to hold comprehensive knowledge of registration, scheduling, and insurance plans and to problem solve general needs of staff, patients, physicians, and all other customers.
• Previous leadership experience or demonstrated advancement through progressive growth in responsibilities and assignments within the department.
• Ability to navigate, coordinate multiple services, be flexible in prioritizing, and multi-tasking to meet the needs of the patients, families, physicians, and other hospital staff.
• Ability to problem solve, provide assistance, and make recommendations for change.
• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Demonstrated ability to handle difficult situations by using problem solving skills.
• Prior experience working in a Windows environment.
• Working knowledge of Microsoft Word and Excel.
• Must be able to utilize multiple modules within Epic to support the needs of patients, families, and physicians.
• Prior experience leading and working with teams and data collection and analysis as well as the proven ability to manage multiple projects simultaneously preferred.
• Experience with human resource related responsibilities preferred (i.e. performance reviews, hiring, coaching/counseling).

This position is primarily 0800-1700 M-F. There is an on call leader weekend rotation 4x a year & one holiday to help support our leaders in the EDTC/Admitting areas.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.