Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an AA 5 Red Star Hotel with 2 AA Rosettes for food and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.

We are currently inviting applications for a Switch Board Operator/Reception Office Administrator to join our Front Office Team at Sheen Falls Lodge.

Scope and General Purpose of Job: To answer all incoming calls in a timely manner and to direct all calls appropriately. To assist with administrative duties at the Front Office

Reporting to: Front Office Manager

Responsibilities:

• You will be the first person a guest interacts with when they make telephone contact with Sheen Falls Lodge, and you will also be responsible for directing enquiries/calls to relevant departments.
• To assist with any administrative duties as assigned including the issuing of gift voucher.
• To assist with check in/check out as required.
• General office duties as assigned.

Working roster: 9 -6pm or 11-8pm, 5 over 6 days to include Saturdays and some bank- holidays.

Main Duties:

• Manage all switch board calls and emails to ensure smooth running of the operations.
• To assist with administrative duties carried out at the Front Office.
• To assist with enquiries in a timely manner either by telephone or email and communicate with departments as appropriate.
• Update comments on guest bookings on a regular basis as required.
• Have the ability to maintain customer relations with guests, travel agents, tour operators and any other suppliers.
• Assist with check in/ check out process as required.

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Should you like to apply for this position please email your cv to ******************************

Requirements:

• Fluent English - both oral and written.
• Be able to demonstrate proficiency in Excel, Word and Outlook.
• Be able to demonstrate previous experience in telephone answering and administrative experience in a busy office environment.
• Local knowledge is an advantage.

All applicants must have permission to work in Ireland (valid working visa if not EU National)