Position description

ICT Services is currently hiring for a System Administrator on behalf of one of our partners.

Working on one of our customer sites, this is a fast-paced and rapidly changing business environment which requires an individual with an energetic and enthusiastic approach, along with maturity, self-confidence and self-motivation.

This role is based at present in the client’s office in Dublin 16, however the location of the role may vary based on project and customer demands.

Responsibilities:

• Work within a team to deliver Managed Services to our customer(s), to required SLAs.
• Provide and manage proactive maintenance and monitoring on customer systems.
• Effectively interact with and coach other members of the team to provide solutions to complex technical issues.
• Deliver services in line with Incident, Problem and Change Management processes.
• Manage issues or outages to resolution, identify key points of contact, and manage communications within the delivery and customer teams.
• Update Incident, Request, Problem and Change tickets in the ticketing system.
• Maintain relevant Asset and Configuration Item records in the system.
• Analyse, plan and deliver infrastructure changes.
• Proactively manage tasks such as patching, monitoring, etc.
• Maintain configuration and process documentation.
• Responsibility for ongoing support, monitoring and management of:
  • ISCSI SAN Support
  • Backup system management
  • Microsoft patch management
  • Virtual cluster based on vSphere 6.x or Hyper-V
  • Windows Server 2012, 2016, 2019
  • IIS on Windows Server 2012, 2016, 2019
  • Server hardware
• Variety of customer projects utilising all above technologies as well as:
  • Active Directory
  • SCOM, SCCM
  • Exchange 2010
  • Microsoft 365

Requirements:

• Minimum 5+ years proven experience in an infrastructure support background.
• Aptitude for solving problems and acting on own initiative.
• Strong team player highly motivated with a willingness to learn.
• Fluent written/verbal English
• Excellent interpersonal skills and being an effective communicator, able to deal with people at all levels, both within and outside the business.
• Ability to suggest alternative solutions, innovate and use past experience, to streamline operations.
• Excellent documentation skills.