Job description
Basic Information
Name: Systems Administrator II
Job ID: 5104
Posting Locations: Remote
Job Type: full-time
Status: Regular
Category: Individual Contributor
Description and Requirements
JOB SUMMARY:
The Systems Administrator will help support, secure, and maintain multiple operating environments for existing and emerging products. The candidate must be experienced in project execution, support and operations for multiple platforms in a progressive and collaborative Agile environment.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Support, troubleshoot and maintain our platform and services to ensure the availability, security, scalability, and performance
- Provide operational reports regarding system status and performance, problems and resolutions, service level performance, and other such status and performance measures as appropriate.
- Document processes and procedures to support the platform in a scalable, secure way.
- Maintain a software currency plan, including patch management processes, concerning the in-place solutions
- Manage a utilization and capacity plan
- Support operational excellence by contributing to the continuous improvement of the environment, processes, and procedures
- Collaborate with the automation team to implement new automation and contribute as needed to the automation of the infrastructure.
SUPERVISORY RESPONSIBILITIES:
- N/A
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong communication skills - verbal and written - with the ability to collaborate within a team and across organizations.
- Strong troubleshooting skills in a multi- tier environment to cover infrastructure items (Networking, OS, dBase)
- Exposure to compliance accounting and reporting
- Experience delivering infrastructure as code using automation tools such as CloudFormation/IAC, Terraform, Puppet, Chef, or Ansible.
- Knowledge of systems administration in a variety of environments - Linux, Windows, MSSQL, Active Directory, Virtualized/Cloud (AWS, Azure, Oracle Cloud Infrastructure (OCI), etc.).
- Ability to deploy and manage systems and services on cloud platforms like AWS (S3, RDS, EC2, VPC, EKS), Azure, OCI, and GCP.
- Solid experience managing environments from development to production.
- Strong experience in scripting languages. Python, bash, PowerShell, etc.
- Experience working in an Agile development environment.
- Experience with monitoring and logging tools like Data Dog, App Dynamics, CloudWatch, Uptrends, LogDNA, New Relic, Nagios, Zabbix, Elastic Stack, etc.
- Desired experience supporting Software as a Service (SaaS) environments including deployment and management in various cloud environments.
- Understanding of security best practices when managing environments, applications, and CI/CD processes.
- Document and test disaster recovery and business continuity of the production environment.
- Document and test backup and recovery of data, configurations, systems and applications in the environment
- Participate in an on-call rotation in support of the production environment.
- Performing occasional off-hours or weekend work as needed.
EDUCATION AND TRAINING:
- 3+ years of experience in technology related roles
- 1+ years of experience supporting customer facing systems and services.
- 1+ years of experience with Agile methodologies.
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
- Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
- Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
- Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
- Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
- Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, please email AskHR@vertexinc.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact 610-640-4200 or AskHR@vertexinc.com. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.
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