Systems Integration and Infrastructure Manager
Job description
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Takes initiative in living our Everyday Excellence values and vital signs.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
- Keeps customers informed, answers customer questions and anticipates information needs of customers.
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
- Upholds the ethical standards of the organization.
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Initiates or redesigns to continuously improve work processes.
- Contributes ideas and suggestions to improve approaches to work processes.
- Willingly participates in organization and/or department quality initiatives.
- Effectively manages time and resources
- Make conscious effort to effectively utilize the resources of the organization — material, human, and financial.
- Consistently looks for and uses resource saving processes
- Employee effectively communicates, demonstrates, coordinates, and emphasizes patient and employee safety.
- Employee proactively reports errors, potential errors, injuries, or potential injuries.
- Employee always demonstrates departmental specific patient and employee safety standards.
- Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures, and plans.
- Coordinating and managing the Epic upgrade and update activities
- Uses middleware (interface engines), Epic Bridges (integration module), and healthcare integration protocols like HL7 and FHIR Planning, prioritization, resourcing, and general oversight of all integration team activities, including their involvement in new integration projects as well as support, maintenance, business continuity and disaster recovery for existing integrations
- Ensuring that the systems teams provide routine system monitoring and that issues are mitigated
- Improving the implementation, design, and maintenance process by evaluating the adequacy of the tool sets and introducing new tools, techniques, and practices to ensure efficiency and productivity
- Setting design, test, documentation, and implementation standards in accordance with HIPAA and other patient data management policies; ensuring interfaces and integration systems adhere to policies
- Communicating information about environment activities (refreshes, maintenance windows, upgrades, patches) and enforcing proper environment use for build, testing, and training to application and technical teams, and end users
- Designing data migration strategies and overseeing large data loads
- Participating in core project leadership discussions and decisions
- Acting as a liaison/coordinator between application and technical/infrastructure teams supporting Epic, including Epic Hosting and Technical Services
- Tracking update and patch levels for each production and non-production environment and servers
- Creating and maintaining documentation for use in infrastructure configuration, maintenance, and upgrade planning
- Enhancing existing change control processes to include System components and build
- Working with application and technical teams and organization leadership to maintain and test downtime and recovery processes
- Tracking technical integration issues and coordinating issue resolution
EXPERIENCE REQUIREMENTS
Experience managing technical teams in a healthcare provider environment and EPIC EMR preferred.
Experience setting policies, procedures, equipment and documentation standards preferred.
Experience with architecture analysis, scoping, build, testing, and deployment of HL7 and FHIR interfaces for variety of healthcare data exchange functions, like patient registration, orders, results, charges, document management, etc.
EDUCATIONAL REQUIREMENTS
Bachelor's degree or higher
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Epic Certification: Technical Overview of Implementation
Technical understanding of technical infrastructure and staff, including servers, storage, network, and desktop support teams
Familiarity with healthcare interoperability standards, including HL7, FHIR, X12 Familiarity with Epic integration/interoperability environment.
Ability to analyze and resolve complex integration problems, provide resolutions and recommendations Education/Training/Certification
Strong organizational skills and project management experience
Strong leadership and communication skills
Assertive and able to hold staff accountable for following established policy and procedure.
Ability to communicate with both application and technical team members.
Process and detail-oriented
This position is an in-house management position, not a remote position.
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