Job description

IT Supervisor for the State of Georgia

Location: 223 Courtland St. N.E., Atlanta GA 30303

Duration: 12+ Months

Client: State of Georgia -Department of Labour

• *Candidate MUST be local to Metro Atlanta
• *Contract to Hire
• Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide.

Job Summary:

• Direct supervision of remote Customer Support staff located across the state
• 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
• Coordinate staff scheduling, supervises workload and project status
• Ensures compliance with company policies, customer requirements, quality goals
• Monitor trouble calls & ensures their timely and effective completion
• Provide management level reports on activities, metrics, trends and issues
• Recommend purchase of new equipment and tools to improve staff effectiveness

Required Skills:

• Experience in a Windows 10 PC environment performing general IT system support -Required( 5 Years)
• Technical supervisory experience, with preference given to management of remote staff -Required (3 Years)
• Possesses significant knowledge of client/server and internet systems architectures.- Required ( 5 Years)
• Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx -Required ( 5 Years)
• A+, Network+, MCSA, CCNA or certification in a closely related field - Highly desired ( 2 Years)
• Excellent written and verbal communication skills - Highly desired ( 2 Years )

Job Types: Full-time, Contract

Pay: $40.00 - $45.00 per hour

Weekly day range:

• Monday to Friday

Work Location: In person

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