We are seeking a candidate with previous experience in luxury and independent brands. Previous experience with Lightspeed and SMS PMS systems is preferred.

The Task Force Operations Manager directs and controls the operation of the front office and the housekeeping department. Coordinates activities to obtain optimal room occupancy, revenue, and guest satisfaction. The Task Force Operations Manager oversees all activities in the job specific assigned department to ensure high guest service standards are met, as well as accuracy in all phases of the operation.

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Schedule, evaluate, and direct all housekeeping associates, including room attendants, house aides, floor supervisors and laundry associates.
• Responsible for interviewing, hiring and training of new housekeeping team members.
• Ensure sufficient inventory of supplies and cleaning materials is maintained.
• Participate in and lead, when appropriate, department meetings, weekly staff meetings, rooms team meetings, monthly housekeeping inventory of supplies, safety committee meetings and property MOD program.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.
• Guide occupancy for maximum yield management of the hotel.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Coach and counsel associates, providing disciplinary action when and if necessary.
• 100% travel.
• Perform other duties as assigned

Requirements

• High work ethic, self-initiative, independent judgment
• Proven customer service and problem-solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Sit, stand and walk for varying lengths of time, often long periods of time
• Bend, stoop, squat and stretch to fulfill cleaning requirements
• Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques
• Push and pull carts weighing up to fifty (50) pounds
• Possess valid driver's license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record.
• Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency