Job description
Compensation: $15.50 + Commission
Summary:
The Tasting Room Server that will provide our guests with a wonderful “Day in the Country” experience by being gracious and respectful hosts.
Essential Duties and Responsibilities:
- Understand and adhere to the Ponte values and service standards.
- Ensure the safety of guests and associates.
- Greet guests with a smile and respond quickly to requests in a friendly and courteous manner.
- Explain the tasting process and the various wines to the guest before they have to ask.
- Pour six tastings per wine club member or guest while carrying a friendly conversation. Watch for signs of intoxication ensuring guest safety.
- Explain wine club membership benefits and discounts and ask them if they would like to become a member.
- Sales. Assist them in wine and merchandise purchases. This is a sales position and requires asking each guest and member for the sale.
- Performance, commission and schedule is based on sales performance.
- Thank the guest for coming and ask them to return again.
- Perform additional duties such as; stocking wine, setting up the counter, opening bottles, and cleaning as requested by the Tasting Room Manager or Assistant Tasting Room Manager.
- Understand and adhere to environmental standards set by the winery.
Knowledge, Skills and Abilities:
- Must be 21 and over.
- Ability to treat all associates and guests in a respectful manner.
- Exhibits integrity (honesty and truthfulness).
- Must have exceptional grooming standards that are consistent with company guidelines.
- 1-3 years in a sales related field.
- Must have sales ability and be able to up-sell bottles to cases.
- Must be outgoing and able to approach guests and initiate conversation.
- Must be able to work in a standing position for long periods of time.
- Open availability is preferred. More than 4 scheduled shifts a month is required
- Must be available to work weekends and holidays
- Must be able to work special events when applicable
- Experience with wine desirable but not essential
- Positive attitude, good conversational skills and must enjoy all personality types.
- Fluent in English.
- Able to engage the guests in a clear and professional manner.
- Be willing and able to work well under pressure.
- Work in fast-paced work environment.
- Ability to multitask.
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