Job description
Position Overview
*This position is being reposted*
*Previous applicants are still being considered and do not need to reapply*
*Previous applicants are still being considered and do not need to reapply*
The Tax Analyst located within Tax Administration is responsible for collecting property tax levies for assigned municipalities, special districts, and the county through the enforcement of applicable statutes as identified in the Revenue Laws of North Carolina. Work also involves assisting the general public, lawyers, banks, mortgage companies, social services agencies and other related organizations in obtaining necessary tax information while being tactful and courteous.
Examples of Duties
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Responsible for pursuing collection of delinquent property tax accounts
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Establish contacts with delinquent taxpayers by phone or email
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Assist taxpayers with inquiries regarding tax payments, respond to questions or refer tax payers to appropriate officials; inform taxpayers of payment options; calculate and monitor payment plans for delinquent taxpayers; collects and posts tax payments to accounts; prepare receipts for payments
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Enforces the collection of delinquent taxes through appropriate collection letters, attachment of bank accounts, garnishment of wages, or attaching rents or other compensation, or foreclosure process to satisfy tax lien
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Process all bankruptcy documents including posting of payments and filing claims in bankruptcy cases
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Provides general and technical assistance to the Department staff, legal staff and other members of the public regarding assigned program policies, procedures, researching and analyzes property information, tax assessments, schedules, tax adjustments, and payoffs or other calculations needed for real estate closings; prepares tax certifications for real estate property
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Perform skip tracing procedures of collection
Minimum Qualifications
Graduation from an accredited two-year community college with a degree in business, finance, accounting, or related field; or an equivalent combination of education and experience.
Depending on the area of assignment, employees are required to complete the North Carolina Fundamentals of Property Tax Listing and Assessing Course or the North Carolina Fundamentals of Property Tax Collection Course within 24 months of hiring date.
Necessary additional requirements:
Successful completion of Basic Math, Customer Service, Reading Comprehension, Basic Excel and Basic Word tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.
Please make sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.
Management Preference: Course work in tax listing, assessment, and/or collections is preferred.
A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.
Negative drug screen and background check are required.
Knowledge, Skills and Abilities
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Knowledge of the North Carolina Machinery Act and County tax policies concerning listing, assessment, collections and billing
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Knowledge of punctuation, grammar, spelling and arithmetic
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Knowledge of routine office practices, procedures, equipment, and standard
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Ability to screen communications, and based on content, reply or route to proper source
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Ability to type or operate a computer with accuracy
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Ability to understand and follow oral and written instructions
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Ability to exercise tact and courtesy in frequent contact with the general public
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Ability to establish and maintain effective working relationships as necessitated by work assignments
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Ability to clearly understand the occupational hazards and safety precautions required to perform the essential functions of the work
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.
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