Taxpayer Services Specialist I
Full Time
Frankfort, KY 40601
Posted
Job description
Advertisement Closes
5/18/2023 (8:00 PM EDT)
23-03806
Taxpayer Services Specialist I
Pay Grade
13
Salary
$36,913.92 - $54,687.36
Employment Type
EXECUTIVE BRANCH | FULL TIME ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK
Hiring Agency
Finance & Administration Cabinet | Department of Revenue
Location
501 High Street
Frankfort KY 40601 USA
Frankfort KY 40601 USA
Description
Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.
The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Sales and Use Taxes, Taxpayer Services Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s) over the phone and occasionally in person to resolve tax matters.
As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to independently review tax returns and resolve problems for taxpayers.
Responsibilities include, but are not limited to:
The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Sales and Use Taxes, Taxpayer Services Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s) over the phone and occasionally in person to resolve tax matters.
As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to independently review tax returns and resolve problems for taxpayers.
Responsibilities include, but are not limited to:
- Educating and advising taxpayers of their tax liabilities/ responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
- Reviewing tax returns as directed.
- Continuously updating notes, histories, and taxpayer information in agency computer systems.
- Recording notes proficiently and accurately into agency computers systems during telephone conversations.
- Moving between computer screens to find information quickly to answer taxpayers’ questions.
- Ensuring the safety and confidentiality of taxpayer information, data, and records.
- Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Must comply with all tax laws
- Mostly at a desk using a computer and telephone
- Some travel for training and education.
- We offer opportunities for Flexible work schedules.
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: Two years of professional experience in tax records examination, tax administration, tax investigation, or tax auditing.
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in tax records examination, tax administration, tax investigation, tax auditing, property appraisal, accounting, business administration, collections, or a related field will substitute on a year- for-year basis. Current or prior military experience will substitute for the required college on a year for year basis. Prior military experience will only substitute if the individual received an honorable discharge, discharge under honorable conditions, or a general discharge.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Incumbents working in this job title perform duties in an office setting.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Sarah Flores at sarah.flores@ky.gov or 502-564-2096.
An Equal Opportunity Employer M/F/D
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