Team Lead Account Manager- Technical Education-Cary, NC
Full Time
Cary, NC 27511
Posted
Job description
Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a
Team Lead Account Manager in Technical Education to oversee and positively impact the day-to-day management of the Technical Education program.
Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
This is a role well suited to an ambitious professional, looking for the next step in their career. As a
Team Lead Account Manager in Technical Education you will be responsible for:
- First-level resource management for 2-8 employees.
- Implements internal rules and regulations.
- Ensures adherence to public and regional standards and regulations.
- Implements people/performance management processes (including hiring, onboarding activities, technical learning plans, (minimum monthly))
- Leads and/or coordinates a group of dedicated qualified professionals to achieve the targets set.
- Administrative responsibilities (Concur, Timesheets, Fieldglass, Learn4U, PTO, etc).
- Be the primary point of contact and build long-term relationships with customers regarding the biomed engineers training needs.
- Support customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Develop relationships with key internal stakeholders such as marketing, regional headquarters, and program management to successfully understand current tools and processes and help further development of tools, programs, and processes to increase customer satisfaction.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Support development of course schedule to align with the needs of our customers
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Evaluate competitor offerings and ability to discuss with customer the value of Siemens products.
- Responsible for working with the service team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
- Become customer advocate by understanding needs of customer and current program options
- Understand and ability to discuss pricing, discounting and overall price of products and usage.
- Process all needed documentation as needed for registration and verification of any prerequisites of courses.
- Ensure that all required billing is successfully completed in a timely manner.
- Collaborating with internal departments to facilitate client need fulfillment.
- Resolve complaints and prevent additional issues by working with Program Team to improve processes.
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
- Act as a customer advocate for their assigned accounts.
- Build long-lasting, mutually beneficial relationships with their contacts, key business executives and stakeholders, striving to ensure our products best fit the individual needs of the customer.
- Liaise with cross-functional internal teams (including Operations and Product Development departments) to improve the entire customer experience, ensuring that client needs are understood and satisfied.
- Collect information, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
- Answer client queries and identify new business opportunities among existing customers.
- Detailed knowledge of the entire EWS Technical Education portfolio and processes.
- Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy.
- Excellent communication skills – verbal, written, ability to present.
- Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
- Ability to manage multiple customer accounts, relationships, and priorities.
- Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs
Required skills to have for the success of this role
- BS/BA in related discipline or advanced degree as applicable to role
- Successfully serves as point of authority and/or source of knowledge for area of expertise.
- Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to
- problem resolution of those issues.
- Strong leadership skills in motivating virtual teams for high performance.
- Excellent communication skills – verbal, written, ability to present.
- Ability to manage multiple programs and priorities.
- Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
- Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues
- Required Travel 25%
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers
If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about.
Beware of Job Scams
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers
Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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