Job description

Act as a mentor to the Team, provide coaching and guidance to them for their day to day responsibilities and from a career perspective
Actively train your team on key methodologies used within the work environment
Define, create, maintain, and communicate the strategy for your team in alignment
with management
Ability and experience in explaining what is driving your team s performance in a
concise and data driven way
Identify and grow talent and lead motivate a team of direct reports
Coaching and developing your team to achieve their goals
Acting as leader among peers and showing ability to support and influence the peers
successfully
Supporting Operations Manager in the supervision of the entirely team, acting as
point of contact for the Team Leads group in relation to projects and initiatives
Ensuring the delivery of a world class customer experience
Working closely with Training, Quality, and Reporting Teams to ensure the best
possible operational experience for the client
Conducting daily huddles, weekly wrap up meetings, and monthly one on ones with
your team
A focused approach to driving innovation and change initiatives within your team
Organizational skills and detailed orientated approach to problem solving
Prioritization of tasks and working to tight deadlines
Being responsible for team morale and driving productivity
Understanding program policies and procedures and ensuring team adherence to
these is managed effectively
Work with your team to adopt changes in workflows processes and procedures

Team management experience in an international environment
Preferably practical analytical problem solving skills through analysis using Excel,
SQL, Access queries etc.
Proven track record of performance on all current KPIs
Strong interpersonal skills
Coaching background advantageous
Ability to work on own initiative while in a Team environment
Excellent organizational time management abilities
Analytical approach to problem solving
Ability to establish and maintain key relationships across all Team

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