Job description
About Us
The School of Electrical and Computer Engineering (ECE) at the Georgia Institute of Technology is one of the largest producers of electrical engineers and computer engineers in the United States. Almost 2,600 students are enrolled in the School’s graduate and undergraduate programs, and in the last academic year, 801 degrees were awarded. All ECE undergraduate and graduate programs are in the top five of the most recent college rankings by U.S. News & World Report.
In addition to the main campus in Atlanta, Georgia, ECE also has permanent operations at Georgia Tech-Lorraine in France and Georgia Tech-Shenzhen in China. Graduate students who spend at least one semester each at three Georgia Tech locations (Atlanta, Lorraine, and Shenzhen on three continents—North America, Europe, and Asia) can earn the Georgia Tech Global Engineering Immersion Program (GEIP) Certificate when they receive the Georgia Tech M.S. degree.
Over 110 ECE faculty members are involved in 11 areas of research and education – bioengineering, computer systems and software, digital signal processing, electrical energy, electromagnetics, electronic design and applications, nanotechnology, optics and photonics, systems and controls, telecommunications, and VLSI systems and digital design – and the School is either home to or a key player in almost 20 research centers and consortia.
ECE is key to Georgia Tech's growing reputation as an internationally recognized educational and research and development university. ECE is firmly committed to sustaining excellence in traditional areas of strength and venturing into burgeoning areas of opportunity.
Location
Atlanta, GA but this position can be mainly remote
Job Summary
Provide technical support related to computer systems and applications through delivering user education and responding to inquiries, performing quality assurance testing and preparing related documentation. This position will interact on a consistent basis with: application users/customers and technical staff. This position typically will advise and counsel: users/customers. This position will supervise: NA
Responsibilities
Job Duty 1 -
Respond to user inquiries regarding connectivity problems, applications questions and related issues.
Job Duty 2 -
Participate in providing formal and informal applications training.
Job Duty 3 -
Perform quality assurance testing of software applications.
Job Duty 4 -
Participate in preparation of test procedures, user manuals, training materials and related documentation.
Job Duty 5 -
Perform other duties as assigned
Required Qualifications
Educational Requirements
Technical Diploma, Associate's Degree or equivalent combination of education and experience
Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements)
Required Experience
Two to three years of job related experience
Preferred Qualifications
Preferred Educational Qualifications
Bachelor's Degree in Computer Science
Knowledge, Skills, & Abilities
SKILLS
This job requires detailed knowledge of assigned systems and applications capabilities and properties and related quality assurance testing processes. Required skills include technical writing, presentation/training, customer service, analysis, and communication.
Contact Information
Linda Dillon, Lucretia Allen or Shalonda Williams
hrinfo@ece.gatech.edu
Equal Employment Opportunity
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.
Background Check
Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening
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