Position Title: Technical Customer Service Representative

Location: Milpitas, CA

Duration: Full-time

Company Description

Six Sigma (the services division of Winslow Automation, Inc.) is the industry expert in the soldering and modification of high-reliability integrated circuits for space, telecommunications, military, and medical industries. With 30+ years of experience, we are one of the few remaining semiconductor manufacturing companies in Silicon Valley and we are here to stay! We believe in doing it right the first time and doing the right thing all the time. Our team of ~100 employees is continuously growing and we need honest, reliable, and fun individuals to join us.

Why Join Us?

Stable high-technology company, fun-loving team members

401(k), Profit Sharing, PTO, Vision, Dental, Health, Holidays

Close to BART and light rail

Proud to be 100% vaccinated/Must be fully vaccinated

Position Summary:

We are looking for a technical-oriented, dynamic, outgoing, customer-friendly individual. As a Technical Customer Service Rep, your primary role would include reviewing customer specifications and working with team members from Engineering, Quality, and Manufacturing to address customer concerns and technical inquiries regarding our services. Maintain excellent client relations and service while providing exemplary communication, technical efficiency, and problem-solving skills. Other duties include, but are not limited to preparing quotes, reviewing and accepting purchase orders and non-disclosure agreements. The individual in this position will report to the Customer Service Supervisor.

Responsibilities:

• Assist customers via email, phone and on-site meetings to address their technical issues
• Focus on resolving customer's technical issues and questions regarding our products
• Collaborate with Engineering, Quality, and Manufacturing to address customer concerns
• Maintain composure and a positive attitude during difficult situations
• Enter data and use databases, customer portals, email, MS Windows, and office equipment
• Produce timely quotations per customer's request
• Verify and enter incoming purchase orders with previous quote history including price, lead time, and purchase order verifications
• Perform other duties as assigned
• Previous experience in a Sales Representative role is a plus

Education & Experience

Bachelor's Degree preferred

Minimum 2 years of experience in customer service

AS9100 and ISO 9000 quality management systems knowledge a plus

Experience/knowledge of electronic components (semiconductor packages) and acronyms plus

Technical knowledge and aptitude

Strong customer relations skills

Strong oral and written communication skills

This position requires handling of sensitive information and may require obtaining a security clearance. Applicants must be U.S. citizens.