Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Information Technology

Onsite Technology Support provides in-person assistance to employee end users including:

• Maintaining and troubleshooting a range of user problems including PC hardware/software and LAN
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Training users on use of new technology and software

• Help Desk logging, tracking, and ticket resolution
• Laptop/Desktop repair and replacement
• Software application installs and support
• Active directory administration
• Virtual Desktop Support
• Hardware configuration
• Set-up and maintain documentation
• Share in off-hour support rotation
• Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio) skills
• Continues building knowledge of organization and processes
• Strong verbal and written communication skills
• Attention to detail and ability to handle competing priorities
• Exhibit the ability to interact professionally with others at multiple levels of leadership and from a variety of departments

Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.