Job description

About the job

About Peplink

Peplink is a fast growing company in a rapidly expanding market. Our vision is to make network connectivity reliable for billions of devices in businesses, factories, machines, drones, or moving vehicles. Thousands of business and government organizations use Peplink technologies everyday for 24/7 uninterrupted access to business-critical or mission-critical applications.

The need for reliable connectivity is growing everywhere. We invite the suitable candidate to be part of this exciting growth journey as a Customer Support Manager providing top-tier support for our global customers from diverse industries.

Technical Support Engineer (US Team)

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Develop tools to enhance the systems supporting customers
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware
• Participate in testing new networking features and functionalities, including replicating various network scenarios using real equipment
• Create and update engineering and customer-facing documentation
• Raise concerns and provide constructive product feedback to decision makers and developers

Qualifications

• 2+ years' of technical support experience, fresh graduates are also welcome
• Customer service oriented
• Strong written and verbal and troubleshooting skills

***The position is an office-site work

Job Type: Full-time

Pay: From $4,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Experience:

• technical customer service: 1 year (Preferred)

Work Location: Remote

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