Req ID

FY23|COS|#4428

Location(s)

Dublin, Ireland;

Work arrangement(s)

Fully Remote (works exclusively from home)

Your opportunity

As a New Relic Support Engineer, you know more about our products than any other function, and you feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge, collaboration, and customer empathy — your learning opportunities are vast! You will collaborate with fellow Support Engineers to creatively and passionately tackle customer problems while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity. Our offices are based in central Dublin however we are open to flexible and remote working (Only if you are based in Dublin)

What you'll do

• Support New Relic customers by solving complex installation, and configuration, for web and mobile applications
• Work with and learn from an energetic, highly engaged, encouraging, and collaborative team
• Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience
• Contribute to both internal and customer-facing documentation and knowledge-centered Support (KCS)

This role requires

• Experience delighting customers in a support role ideally within a SaaS and Mobile application role
• Knowledgeable in troubleshooting systems and network issues.
• Experience building, maintaining, and/or monitoring servers in an enterprise environment.
• Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious.
• You exhibit a high level of empathy—even with customers who are having a bad day.

Bonus points if you have

• Previous experience of either, iOS, Android or React
• You have experience as a Technical Support Engineer in Enterprise or SaaS companies.
• Exposure to other IaaS platforms such as Azure, GCP, etc.
• Experience in Network and/or System Administration.
• Understands the concept and use of automation/configuration management using tools like Ansible, Chef, Puppet, or an equivalent.
• Experience working with observability tools.

Our Office

This position is in our Dublin office, in a vibrant tech community and a city with a great quality of life. We offer a fantastic work environment, competitive compensation, equity, and great benefits.

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach!

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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