Technical Support Specialist - I.T.
Full Time
Cincinnati, OH 45241
Posted
Job description
Technical Support Specialist - I.T.
Clarke Power is headquartered in Cincinnati, Ohio and has branches across the country. Clarke is 55+ years strong and growing.
With Clarke, you’re working with the industry leader!
Do you have experience in I.T. Support? Are you service oriented and looking for a great new opportunity?
We'd like to talk with you! Our team is GROWING and looking for a I.T. Support Specialist to keep up our level of service to our internal staff.
This is a great opportunity for a knowledgeable I.T. Support Specialist to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.
What are the Duties?
Technical Support Specialist provides technical support to company employees through phone or email requests. Works with upper-level support team to ensure problems are seen to resolution. Focus on providing great customer service while handling technical issues
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Manage phone and email support by documenting problems in ticketing system.
- Use remote management software to assist end-users with technical issues.
- Image laptops/desktops with Enterprise Imaging Software.
- Installs hardware (Printers, Laptops, Desktops, Phones) for end-users.
- Documents technical support issues in ticketing system and builds solution knowledge-base to improve end-user support experience.
- Cross-trains with peers and upper-level support to improve individual skill set and efficiency within the department.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Supports several common software packages (Microsoft, Cisco, Citrix) along with Clarke- Specific Applications.
- Works with external vendors to provide support to end-users.
- Must be able to work independently
- Other duties may be assigned
EDUCATION and/or EXPERIENCE
- Associate's degree (A. A.) or equivalent from college or technical school with related experience or equivalent combination of education and experience.
Safety Requirements:
- Implement and enforce health and safety rules, regulations, policies, and prescribed instructions
CERTIFICATES, LICENSES, REGISTRATIONS
- PC Level Certs a PLUS for Technical Support Specialist.
Join our Family! It's a great group of talented and caring people. We provide highly competitive salary, full benefits package, and an excellent opportunity for career growth. Our Benefits include:
- Health Insurance (medical, dental, vision)
- Healthcare Savings Account Option
- Paid Holidays & Vacation
- Life insurance
- A great 401K plan
- Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
- Benefits start the first day of the month following your start date!
- We promote a clean & safe environment in a friendly and professional team atmosphere
- You Belong with Clarke!
Clarke Power is an EO employer- M/F/Veterans/Disabled and other protected categories.
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