Technical support - tier 1

Full Time
United States
Posted
Job description

AI products Awarded as the EdTech Product of the year three years in a row.

Awarded TOP PLACE TO WORK 3 years in a row


Summary

We are looking for technical support specialist interested in starting a career in technical project management. You will work with the a Senior Technical project manager and assist in planning, executing, and monitoring technical and software projects. Our products not only help keep students safe online but also save student lives. At Securly, we believe in a philosophy of "Enable Everyone". This role involves working cross-functionally with a team of engineers, architects, designers, and testers who build this safety net and execute the company's vision.


This is remote role with the opportunity to work onsite in our Charlotte, NC office if desired


What You Will Do:

  • Develop and manage project timelines, deliverables, and communication across assigned projects and ensure the appropriate resources are in place
  • Work closely with engineering teams to deliver on all project scope of deliverables
  • Ensure quality control and review deliverables prepared by the team
  • Track project changes and their impact on the cost/timeframe of project delivery
  • Create strategies for risk mitigation and contingency planning
  • Ensure project documents are complete, current, and stored appropriately on the server
  • Oversee and drive special projects as needed

Preferred Qualifications, Skills, and Experience:

  • Project management experience required
  • Experience working with engineering teams preferred
  • PMP or equivalent Project Management certification preferred
  • Ability to work with multiple teams and time zones (US, Mexico, India)
  • Skilled at managing stakeholder expectations
  • Superior product roadmap timeline development and management skills
  • Seasoned at managing multiple complex products simultaneously
  • Ability to work in a fast-paced environment
  • A knack for unraveling complex problems and processes in an easy-to-understand way
  • Excellent written and verbal communication skills
  • High energy and go-getter attitude; comfortable working autonomously

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


About Securly, Inc.

  • Recognized as Top Places to Work 3 years in a row
  • Product of the 3 years in a row
  • Securly One Page
  • 45-second cloud product demo

Innovation - Our innovative products and talented people have;

  • Established Securly in over 20% of the US market and growing rapidly internationally
  • Implemented Securly into 15,000+ schools
  • Monitored more than 5+ billion online activities
  • Revolutionized student wellness and school safety for more than 10+ million children
  • Saved the lives of more than 1600+ children

Some of the Perks

  • Recognized as Top Places to Work for multiple years in a row
  • Unlimited Vacation (Flex Time)
  • Annual $1,000 Employee Professional Development Stipend
  • Company-sponsored medical benefits
  • Virtual Happy hours
  • 401k

Some In-Office Perks

  • Pool tables, Foosball (table soccer), and other fun office activities
  • You will enjoy breakfasts, lunches, and happy hours
  • You will enjoy commuter reimbursement and free parking
  • You will enjoy a fully stocked kitchen with drinks and snacks

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