Job Title: Technology Infrastructure Engineering Specialist Levels 6

Salary Range: $88,385.00 $123,783.83

Hay Points: 551

Dept/Div: MTA Information Technology/Office of IT Infrastructure & Operations

Supervisor: Lead Directory Services & Collaboration

Location: 2 Broadway, New York, NY 10004

Hours of work: 9:00am - 5:30pm or various hours/shifts as needed

Deadline: Open Until Filled

Level 6

• Builds new components of the infrastructure within their domain (e.g., networking, storage) to meet requested needs or needs they may have identified, and in consideration of the current and future architecture. Adds new components to a roadmap, documents them effectively, and directs the testing and implementation of changes.
• When provided with an objective to improve performance in their area(s) of technology, develops and implements action plans needed to effect the change.
• Research new technologies/products and their impact on the infrastructure, prepares a preliminary evaluation of technologies/products and associated costs, and develops and presents recommendations to support anticipated future business needs.
• Receives performance data and analyzes the performance of installed technologies. Proposes and implements any required changes, including identifying and planning for any resulting impacts on other technologies to optimize system availability and continuity.
• Provides ongoing support and troubleshooting for issues escalated from more junior engineers on installed technical solutions to resolve immediate customer needs regarding Gigamon platform.
• Provides technical leadership to project teams in their area of expertise (Gigamon Platform) and/or leads teams to complete projects specific to their area(s) of expertise to maximize and share learning.
• Contributes to disaster recovery and contingency plans related to their area of the infrastructure, where applicable, to provide users with minimal interruptions in service.
• Provides guidance and technical coaching to less experienced staff to support effective workflow and develop technical talent.

• Serves as a technical resource for multiple components of the infrastructure to help identify the best technical solutions. Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency.
• Participates in planning for the future technical architecture, providing insight into the future of their area of technology in order to continually improve effectiveness and efficiency.
• Participates in or leads the development of roadmaps related to their area(s) of expertise to manage and meet identified technology needs.
• Participates in the evaluation of new technologies relative to their domain(s) to determine applicability to and best meet the needs of MTA and constituent agencies.
• Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability.
• Develops disaster recovery and contingency plans for their domain(s) to provide users with minimal interruptions in service.
• Provides technical leadership to project teams in their area of expertise (Gigamon Platform) to promote technical understanding and talent development and/or leads teams to complete projects when a project manager has not been assigned.
• Contributes to the technical elements of RFPs and RFIs and negotiates with vendors on technical issues to ensure results are delivered in line with user and organization requirements.
• Interacts with major providers at the technical expert level to address mission critical issues, evaluates ongoing vendor service level and enforces SLAs and penalties.

Level 6:

• Ability to Design Cloud and Hybrid Solutions, conduct complete diagnostics of most technical problems, factoring in an understanding of the technical architecture. Identifies changes required to specifications/roadmaps for technical systems within their areas of expertise.
• Advanced knowledge configuring and maintaining and troubleshooting Microsoft Azure-based Cloud Infrastructure. Experience in a Hybrid environment is a plus.
• Advanced knowledge of Domain Name System, PKI, Group Policies.
• Development experience using Microsoft Development platforms. Experience with Powershell and C# is a plus.
• Knowledge of LDAP is desirable.
• Admin experience with Windows ADDS and AD LDS Infrastructures in an enterprise environment. Experience with Quest Products for Active Directory is a plus.
• Experience with administering Office 365 and Exchange Online is a plus.
• Ability to identify the necessary actions required to improve performance in their area(s) of technology and leads the improvement initiatives.

• Ability to anticipate implementation obstacles.

• Ability to contribute to the analysis of cross-technology and cross-platform issues.
• Ability to contribute to the analysis of cross-technology and cross-platform issues is strongly preferred.
• Ability to function independently with limited work direction.

• Ability to design technical solutions, often requiring non-linear analysis such as charting decision trees and tracking multiple interdependencies.
• Ability to contribute to strategic technology planning, including proposed cost implications.

• Ability to conduct complete diagnostics of even the most complex technical problems in their area(s) of expertise, including those involving multiple systems, clients, platforms and technologies.

• Ability to make key decisions regarding the technical feasibility of complex solutions.

• Ability to propose technology solutions and designs architectural roadmaps, leading the process from conceptual to physical design, specifying functions and documenting effectively.

• Ability to review capacity, usage, and performance of assigned technologies. Understands performance thresholds and analyzes and interprets data to determine issues. Makes recommendations to ensure optimal performance and reliability.

• Ability to oversee the selection of tools and methodologies for projects.

• Ability to recommend changes to tools and methodologies for their area(s) of the infrastructure

• Ability to commit to overall deliverables with clients and/or management.

Level 6:

• Bachelor’s Degree in Computer Science or related fields or equivalent experience.
• 8+ years of relevant experience.
• Requires seasoned expertise in multiple technologies and strong understanding of the current and future technology architecture, including the inter-operability of technologies.

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MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.