Job description
Overview:
Post Title:
Post Status:
Department
Location:
Reports to:
Salary:
Hours of work:
Closing Date:
Responsibilities:
1. Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital
2. Manage up to 1,000 calls per daily shift
3. Answer and direct all internal and external calls to the Hospital in a timely manner
4. Ensure all calls are forwarded to the appropriate locations as efficiently as possible
5. Be aware of return calls to the hospital and report issues regarding voice-mail etc to appropriate department head to ensure the caller is reaching the requested location / staff member
6. Monitoring the quality of the telephone and voice communication service with a view to introducing improvements where possible
7. Be vigilant for queries of a clinical aspect regarding contacting individuals and the most efficient way to do so e.g. bleep/ DECT/ mobile phone
8. Ensuring on on-call lists are up to day on a daily basis
9. Be vigilant for patients who may need access to acute advice
10. Calling in staff who are involved in the provision of an after-hours-on-call service for the hospital, i.e. maintenance staff
11. Undertake training/re-training as requested
12. Be flexible within the roster to ensure service provision
13. Observe strict confidentiality and GDPR hospital policy
14. Record and maintain such telephone records as requested
15. Co-operation with new equipment, technology, methods and techniques for the provision of an enhanced service.
16. Must be aware at all times of hospital activity / changes / projects / media that affect patients and wider community so that queries are dealt with a timely manner
17. Ensure a welcoming and professional engagement with all telephone call holders.
18. Undertake other administrative work when required consistent with the grading of the post
19. To perform such other duties appropriate to the office as may from time to time be required by the Beaumont Hospital Board.
Responses to Internal Incidents / Major Emergency Plan / Equipment Failure
1. Responsible for initiating responses to internal incidents and plan which involves contact the fire services and activating the rapid response teams
2. Responsible for initiating responses to the hospital’s Major Incident Plan by validating the incident with the Emergency Department’s staff on duty and subsequently activating the Major Incident Plan
3. Identify and immediately respond to the various daily emergency calls, and follow the associated hospital procedures, for example: Cardiac Arrest and FAST protocols.
4. The telephonist to demonstrate a clear and calm manner
5. Responsible for the monitoring of alarms i.e. medical gases, fire alarms, building management alarms and lift malfunctions etc
6. Take the appropriate action in response to such alarms and contacting the appropriate personnel for response. The telephony staff on duty must respond quickly and calmly as the communication hub in these events to ensure the appropriate personnel are informed.
7. In the event of a defect occurring in the telephone, dect, paging system observe the procedures laid down by the hospital
Qualifications:
Professional Qualifications, Experience, etc
(a) Eligible applicants will be those who on the closing date for the competition:
(i) Obtained at least grade D (or pass) in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education
established Leaving Certificate Examination or Leaving Certificate Vocational Programme or Leaving Certificate Applied..
Or
(ii) Passed an examination of at least equivalent standard
Or
(iii) Satisfactory relevant experience which encompasses demonstrable equivalent skills
And
(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability), for the proper
discharge of the office.
Desirable Criteria
Switch Board experience and/or Hospital Experience
Further Information for Candidates:
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Enquiries email address)
To apply, please see top of page.
Post Title:
Telephonist
Post Status:
Permanent Part-time posts *2
Department
Beaumont Hospital, Dublin 9
Location:
Telephony
Reports to:
Telephony Manager
Salary:
Appointment will be made on Clerical Officer Grade (€ 25,352 to
€39,983 LSI €41,503, 15 point scale) at a point in line with Government pay policy.
Hours of work:
Minimum of 22.50 hours per week and up to 37.50 hours per week and
Minimum of 21.75 hours per week and up to 37.50 hours per week
Hours over a 5/7 roster which includes evening shifts, night shifts, week-end and bank holiday shifts.
Closing Date:
12 Noon on 27/09/2022
Please note the hospital reserves the right to close the competition early should a substantial number of applications be received.
Position Summary:
Hospital Telephonist working in the hospital switch room.
Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital
Responsibilities
Day to Day Operational Duties:
1. Operate the switchboard and paging system in accordance with the standard procedures laid down by the hospital
2. Manage up to 1,000 calls per daily shift
3. Answer and direct all internal and external calls to the Hospital in a timely manner
4. Ensure all calls are forwarded to the appropriate locations as efficiently as possible
5. Be aware of return calls to the hospital and report issues regarding voice-mail etc to appropriate department head to ensure the caller is reaching the requested location / staff member
6. Monitoring the quality of the telephone and voice communication service with a view to introducing improvements where possible
7. Be vigilant for queries of a clinical aspect regarding contacting individuals and the most efficient way to do so e.g. bleep/ DECT/ mobile phone
8. Ensuring on on-call lists are up to day on a daily basis
9. Be vigilant for patients who may need access to acute advice
10. Calling in staff who are involved in the provision of an after-hours-on-call service for the hospital, i.e. maintenance staff
11. Undertake training/re-training as requested
12. Be flexible within the roster to ensure service provision
13. Observe strict confidentiality and GDPR hospital policy
14. Record and maintain such telephone records as requested
15. Co-operation with new equipment, technology, methods and techniques for the provision of an enhanced service.
16. Must be aware at all times of hospital activity / changes / projects / media that affect patients and wider community so that queries are dealt with a timely manner
17. Ensure a welcoming and professional engagement with all telephone call holders.
18. Undertake other administrative work when required consistent with the grading of the post
19. To perform such other duties appropriate to the office as may from time to time be required by the Beaumont Hospital Board.
Responses to Internal Incidents / Major Emergency Plan / Equipment Failure
1. Responsible for initiating responses to internal incidents and plan which involves contact the fire services and activating the rapid response teams
2. Responsible for initiating responses to the hospital’s Major Incident Plan by validating the incident with the Emergency Department’s staff on duty and subsequently activating the Major Incident Plan
3. Identify and immediately respond to the various daily emergency calls, and follow the associated hospital procedures, for example: Cardiac Arrest and FAST protocols.
4. The telephonist to demonstrate a clear and calm manner
5. Responsible for the monitoring of alarms i.e. medical gases, fire alarms, building management alarms and lift malfunctions etc
6. Take the appropriate action in response to such alarms and contacting the appropriate personnel for response. The telephony staff on duty must respond quickly and calmly as the communication hub in these events to ensure the appropriate personnel are informed.
7. In the event of a defect occurring in the telephone, dect, paging system observe the procedures laid down by the hospital
Qualifications:
Mandatory Requirements
Professional Qualifications, Experience, etc
(a) Eligible applicants will be those who on the closing date for the competition:
(i) Obtained at least grade D (or pass) in Higher or Ordinary Level in five subjects from the approved list of subjects in the Department of Education
established Leaving Certificate Examination or Leaving Certificate Vocational Programme or Leaving Certificate Applied..
Or
(ii) Passed an examination of at least equivalent standard
Or
(iii) Satisfactory relevant experience which encompasses demonstrable equivalent skills
And
(b) Candidates must possess the requisite knowledge and ability, including a high standard of suitability and administrative ability), for the proper
discharge of the office.
Desirable Criteria
Switch Board experience and/or Hospital Experience
Further Information for Candidates:
Supplementary information:
The Hospital
www.beaumont.ie
Management Unit:
www.beaumont.ie/hr
Other (Please specify):
Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Enquiries email address)
Name:
Colette Tubridy
Title:
Telephony Manager
Email address:
colettetubridy@beaumont.ie
Telephone:
01 809 2779
To apply, please see top of page.
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