Job description

Schedule: Monday - Friday 8am - 5pm

Wage: $17+ depending on experience

Location: Eden Prairie, Excelsior, Minnetonka, Oakdale, Shorewood

Position Summary:
Client Associates are empowered to serve our clients by providing excellent customer service. They are the first face clients see when they walk into the branch or through the drive-up. Client Associates are fully knowledgeable and skilled in the areas of teller, vault, safe deposit, and has basic knowledge of opening consumer, business, and commercial deposit accounts.

Essential Responsibilities:

• Originate consumer and business deposit accounts such as checking, savings and certificates of deposit.
• Perform basic consumer lending functions. Answer questions and assist with the application process.
• Accept deposits and payments for loans and credit cards.
• Issuing, redeeming, and settling all travelers’ checks, savings bonds, cashier’s checks, check orders, etc.
• Promptly respond to and resolve all balance inquiries, client questions, and problems in person or over the phone.
• Maintain a balanced teller cash drawer.
• Adhere to and manage the Safe Deposit Policies and Procedures; assisting clients with box account opening/viewing/closing, inventory, compliance and rotation.
• Manage client debit card instant issue and PIN changes.
• Report suspicious transactions, activities, and situations to appropriate personnel.
• Provide quality, accurate and timely responses to inquiries from external and internal clients in person, over the telephone, or by mail.
• Acknowledge and immediately address client complaints. Identify solutions to resolve issues and follow up to ensure client satisfaction.
• Update and utilize CRM platform to capture client activity and effectively onboard clients.

Qualifications:

• Post high school education required.
• 2+ years of customer service or cash handling experience required.
• 1 year of experience in the financial services industry preferred.
• Math proficiency and aptitude.
• Dedicated and satisfactory attendance/punctuality.
• Proven track record of work stability.

Personal Characteristics:

• Positive and passionate about taking care of clients.
• Professional appearance and attitude.
• Demonstrated social and interpersonal skills.
• Problem solving ability.
• Ability to stay calm in difficult situations.
• Patient and helpful with others.
• Team player, willingness to help others.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: Multiple Locations

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