Global Partners, LP is hiring for a Territory Manager. The Territory Manager reports to the Regional Manager and is accountable for the leadership and management oversight of the day-to-day operations of their designated sites. The Territory Manager is directly responsible for building teams and supporting set strategies to achieve the short and long-term performance goals including revenue, loyalty programs, operational KPIs, profitability/margin targets, and employee, guest satisfaction. The Territory Manager is accountable for prioritizing the development and training of the General Managers in their territory, ensuring a hospitable work environment, a high level of guest service, facilities appearance & upkeep, as well as management and environmental compliance. The Territory Manager models the way acting in accordance our guiding principles, policies, and procedures.

For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We’ve also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company. This is a source of pride and frankly we don’t plan on stopping. We are looking to continue responsible and innovative growth. From design, supply, and tech we’re looking for people to contribute to our company’s direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what’s next.

The Types of “Energy” You Bring –

• You have demonstrated ability to apply sound business principles and practices to management and change management processes.
• You have fundamental understanding of profit & loss statements and operations analytics that help drive sales and profit.
• You understand budgeting and cost controls to ensure each location will meet financial goals
• You effectively support company programs, procedures, methods, and practices to promote key messages and help achieve a competitive advantage.
• You lead hospitality mindset with your approach and model expectations for stores.
• You have demonstrated ability to coach, develop, and manage the performance of your team
• You set clear expectations, delegates and communicates key responsibilities and practices to your team to drive sales and ensure smooth flow of operations.
• You lead with integrity, honesty and knowledge that promote the service culture.

“Gauges” of Accountability/Responsibility –

• Works with the Regional Manager and colleagues to establish, communicate, and execute the vision, mission, and strategic direction of the organization’s retail division.
• Works with the Regional Manager and other Territory Managers to develop clear measurable goals and objectives to support the business
• Collaboratively sets and leads the execution of standards operating procedures pertaining to the physical stores and in-store retail ops team assigning accountability and fostering ownership.
• Monitors and drives employee engagement in their territory, supporting the strategies and tactics to address opportunities and issues
• Follows set leader/ manager protocol by executing regular mechanisms (store visits, 1:1s, Let’s talk sessions, etc.) to actively listen to employees, to be visible, and to support a culture of positive employee engagement and trust.
• Supports the development of a high-standards and continuous improvement retail operations culture.
• Delivers consistently great consumer experience in stores in accordance with the defined ATF hospitality and service standard operating procedures
• Works with cross functional stakeholders to drive continuous improvement and integration of their territory and the region into the retail division and greater Global organization as a whole
• Works with the leadership team to ensure that our stores are operating in a Best of Class manner delivering on all SOP’s and meeting or exceeding all established performance metrics
• Monitor and actively manage the territory’s workload and resources to ensure that agreed deliverables are met on time and accurately
• Works with their team to understand set priorities and growth targets & plans for the region, territory and individual sites
• Collaborates with territory counterparts on delivering the overall strategy and goals, standardizing determined best practices
• Monitors all store audits, internally and 3rd party in their territory for a timely completion and positive outcome taking corrective action when and where necessary
• Review all territory reporting in a timely manner to make certain that each store is preforming all internal process and procedures accurately

“Fuel” for You -

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Vision and Life Insurance along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
• Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

Qualifications -

• Progressive experience managing multi-unit retail, or service organizations (4+ years)
• Management experience in the food service or restaurant industry (3+ years)
• Strong planning and organizational skills
• Ability to apply sound business principles and practices to management and change management processes
• Proficient in Microsoft Office Suite products; Microsoft Word, Excel and PowerPoint
• Ability to work a flexible schedule to meet the needs of the business
• Ability to travel weekly
• Ability for overnight travel as needed
• Must have validate driver’s license

Physical Requirements -

• Frequent standing, walking, sitting, bending, squatting, reaching, twisting
• Freguent lifting of one to five pounds and occasional lifting of up to 25 pounds

Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don’t check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don’t meet every point on the job description. We’d love to hear from you.

Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.