Job description

Job Summary

The essential role and responsibilities of the Customer Service Specialist are to answer incoming calls received from Customers, Accounts, and Agents promptly and professionally. Enter accurate and complete notes in Profit Track upon completion of each call. Initiate new GAP claims within Profit Track when warranted and provide necessary information to callers on documentation required. Provide claim status to callers on existing claims. Refer callers to Examiners, supervisors, and Managers as warranted. The ideal candidate has experience in the following skills, patience, attentiveness, clear verbal and written communication, and a positive attitude. This position will report to Gap Claims Supervisor.

Job Duties

· Manage large amounts of inbound calls

· Identify customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customers through open and interactive communication

· Provide excellent service to be able to get satisfied customer reviews

· Ability to understand claims and customer interactions

· Follow communication procedures, guidelines, and policies

· Take the extra mile to engage customers

Job Qualifications

· Proven customer support experience or experience as a client service representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Ability to multi-task, prioritize, and manage time effectively

· High school degree

· Bilingual is a plus

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Richardson, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.