Job description

Summary/Objective

Responsible for conducting Floor Tours of the currency production floor.

Providing special tours, assisting in preparing packets for special groups, and language - specific tours, handling special requests from the COR.

Essential Functions

• Greets and registers guests; distributes any required identification badges or safety devices.

• Plans expeditions, instruction, and appropriate commentary based on environmental conditions and client’s skills and ability levels.

• Provides guests and visitors with initial safety and administrative information and direction.

• Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.

• Retells and relays important or interesting historical facts, dates, and anecdotes.

• Engages wit and charm to enhance the guest experience.

• Tailors tour content to the age and interest of guests and visitors.

• Facilitates rich discussions that maintain visitors’ interest.

• Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.

• Performs other related duties as assigned.

• Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups, and special interest groups.

• Maintain current CPR certifications from a program consistent with or provided by the American Red Cross or American Heart Association.

• Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

Work Environment

• Washington, D.C. 20228

• Public Indoor Environment in Governmental Building

Physical Demands

• Prolonged periods standing and walking.

• Physically able to speak for long periods of time while walking without becoming winded.

• Must be able to lift up to 15 pounds at times.

Travel Required

• No travel required.

Required Education & Experience

• Have customer service experience. Experience in a visitor center or public tour service preferred.

• Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages.

Work Authorization/Security Clearance Requirements

• Must receive Clear Background Investigation conducted by Treasury Department

Affirmative Action/EEO Statement

Ruchman & Associates, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Ruchman & Associates, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Ruchman & Associates, Inc. will not use E-Verify to pre-screen job applicants.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Public speaking: 1 year (Preferred)
• working in a museum setting: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: One location

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