Job description

The Training Associate is responsible for training new team members of the department on company and department policies, guidelines, procedures, and practices. They will have all applicable training materials prepared and updated to ensure training courses are organized and effective. They will be responsible to help identify whether further training is needed between new and existing team members.

TRAINING ASSOCIATE RESPONSIBILITIES:

• Understand, know, & occasionally perform the functions of a Customer Service and Collections Associate to be a backup as needed.
• Be available to new team members for questions and guidance throughout their employment.
• Prepare, update, and organize all applicable training materials.
• Provide training courses in person via classroom style while utilizing current systems & technologies within the department.
• Conduct additional training accordingly where skill gaps are identified.
• Ensure new team members have successfully completed all training components to become a fully functional member of the team.
• Know when to adjust training methods based on individual learning styles when expectations are not being met.
• Provide recommendations to leadership on process improvement, new training methods, or on specific performance discrepancies.
• Other job-related duties as required by business needs.

TRAINING ASSOCIATE QUALIFICATIONS:

• Must understand, recognize, & train to different learning styles
• Required to have a High School diploma or GED
• Must be willing to adapt and prioritize tasks accordingly throughout the workdays
• Strong presentation skills with excellent verbal and written communication are needed
• Minimum of 1-year relevant work experience is required
• Must have previous Customer Service experience
• Call Center environment exposure is preferred

TRAINING ASSOCIATE OFFICE LOCATION:

• 628 Roosevelt Road, St. Cloud, MN

TRAINING ASSOCIATE HOURS/SCHEDULE

• Full-time, 40 hours/week
• Monday-Friday: 8:00am-5:00pm
• May need to be flexible on occasion, based on business needs

TRAINING ASSOCIATE COMPENSATION:

• Up to $23.00 per hour, Based on Experience

BENEFITS: PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, click here.

Looking for some BENEFITS that are ABOVE & BEYOND?

• To show our commitment to our employee’s financial well-being, PCI will match 100% of your 401k deferrals up to 5%
• Through continued success of PCI, on average we have distributed an Annual Discretionary Bonus of about 4 weeks of pay for the past 10+ years
• At PCI, we believe in giving back to the community and making a difference: We offer Donation Matching for donations made to 501(c)3 organizations & We provide Paid Volunteer Time to all employees!
• 7 paid holidays +1 floating holiday to use as you please!
• PCI supports continued education and offers Tuition Reimbursement after 60 days of employment regardless of the degree or certification program
• Do you have a student loan or are the co-signer on one? PCI offers a Student Loan Match program after 60 days of employment
• Paid maternity and paternity leave
• Casual dress code including jeans everyday
• All employees begin accruing Paid Time Off (PTO) immediately upon hire
• Employees receive up to 5 paid Medical Days (same as sick time) per year which are paid out annually if not used

WHO WE ARE:

PCI starting in 1982, with a mission to offer financing to the unique needs of the direct sales industry, PCI is one of the nation’s leading indirect consumer lenders. PCI remains a stable, mid-sized, family-owned business and has an unwavering passion for service, trust, community, and growth.

WHY WORK FOR PCI?

Work In A Positive and Diverse Environment:

• We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.

Make A Difference:

• At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.

Start Your Path To Success:

• We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.

EQUALITY OF OPPORTUNITY IN EMPLOYMENT:

It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.

Job Type: Full-time

Pay: Up to $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Saint Cloud, MN 56301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Powerpoint: 1 year (Preferred)

Work Location: One location

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