Centralized Transaction Operations (CTO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. CTO has approximately 3,500 employees.

Job Responsibilities

• Enhance the customer experience through researching and finalizing Chase ATM related customer claims
• Review ATM deposit processing cash outages and ATM deposit processing diverted items
• Require some direct telephone contact with customers regarding filed claims

Required qualifications, capabilities, and skills:

• Familiarity with various software, web based, and mainframe applications, proficient in MS Office applications, particularly MS Excel
• Strong written and verbal communication
• Extensive understanding of bank accounting and ability to perform higher math functions
• Demonstrated critical thinking skills and problem solving skills and ability to deliver results under urgent circumstances
• Must be able to follow a defined process to complete the daily work and make suggestions to improve the process, as necessary.

Preferred qualifications, capabilities, and skills:

• High School diploma or equivalent. Some college
• Four or more years banking experience in a research oriented position with potential customer impact

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:

• A competitive base salary and a wide range of benefits including paid time off, savings programs, healthcare, insurance plans, tuition assistance, and more
• Opportunities for professional growth and advancement
• A work environment of high-energy employees that are trained, coached, focused, and driven
• Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
• A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans