Responsibilities (how we will measure success)

• To provide a high quality service to clients, ensuring all deliverables are met
• To assist in payment processing, client database administration and processes within the team, conducting all work in accordance with the firm’s policies and procedures
• Obtain sound knowledge of the administration processes, and develop the key skills required to become a reliable member of the team
• Responsible for preparing work to agreed internal deadlines and to the expected standard
• Develop a knowledge of multiple banking systems including a good understanding of different client payment processes
• Manage daily deliverables and deadlines, ensuring early escalation of issues to your manager as appropriate
• Responsible for processing of investor transactions such as drawdowns, distributions and transfers and handling all relevant payment of client invoices within the underlying structures
• Will support the client service teams in reconciling the bank movements within the relevant client bank accounts within your portfolio
• Attend client calls and give input as necessary, provide support to the other fund operation teams as required from time to time
• Be proactive in identifying development and training requirements

Day to day:

CLIENT DELIVERY

• Ensure all client queries are appropriately responded to, and all emails received into the team’s mailbox are actioned
• Ensure all payments are processed accurately and delivered to required timescale
• Establish and maintain effective lines of communication with clients regarding progress of tasks and share information with colleagues
• Identify areas for improvement regarding various payment processes and offer solutions for continuous improvement

SYSTEMS

• Understand and use best practice on Trident and other various banking platforms.
• Understand and use best practice on Investran

RISK

• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors and fraud
• Promptly report any breaches, complaints or errors to your manager, and other internal teams and officers as deemed necessary
• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Key behaviours we expect to see and required experience

ESSENTIAL

• Excellent organisational, prioritisation and interpersonal skills
• Good academic track record
• Intermediate Word and Excel skills
• Comfortable communicating with individuals in a professional manner
• Strong ownership of tasks
• Can do attitude, ability to cope with tight deadlines and working under pressure
• Attention to detail
• Strong team ethic

DESIRED

• Work experience in a similar role
• Strong Excel skills
• Basic Accounts payable / Bank payments experience

Our commitment to you is that we will help you become your personal best. All of our people benefit from a comprehensive and individually tailored program. We focus on a holistic skill set of professional accreditation and management development, soft skills, coaching and technical training. This is a business built by people, so helping our people be great is great for business.