uBreakiFix – Store Manager

If you enjoy helping people repair and get to know their tech devices, this role is for you. At uBreakiFix, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

uBreakiFix by Asurion retail stores are popping up across the country. These stores offer device repair in local communities. This is a great opportunity for people of all skill levels to join our team.

Pay - $40,000 per year

Benefits – Paid Time off and Health Coverage

Job Description

Responsible for supervising staff, meeting, and exceeding sales/profit goals, overseeing marketing campaigns, repairing devices, and ensuring customer satisfaction.

Tasks and Responsibilities:

• Meets or exceeds monthly sales/profit goals.
• Fulfills operational requirements by effectively managing employee hours, workflow and reviewing work results.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Preserves success by coordinating and enforcing operational and personnel policies/procedures.
• Builds brand by establishing rapport with potential and existing customers.
• Ensures availability of merchandise and services by maintaining and ordering inventory
• Leads team effort by accomplishing required tasks as needed.
• Greet customers in a friendly manner and maintain a positive work environment.
• Provide recommendations for problem resolution and proper repair estimates.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Ensure that all repairs meet or exceed uBreakiFix by Asurion quality standards.
• Answer phone calls with a professional, courteous, and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair
• Maintain the cleanliness and professional appearance of the store.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Required Qualifications: We are looking for someone who has both technical repair and managerial experience.

• Passion for technology
• Experience with device repair (Computer, laptop, tablet, phones, hardware, and/or software), and replacement of phone screen LCD are required.
• Quick and independent learner
• Proven experience in managing preferably a retail store.
• Success in achieving and surpassing sales goals.
• Experience hiring, training, and developing new employees.
• Outstanding customer service skills
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office or equivalent
• Work well in a team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED
• Legally eligible to work in the United States
• Must be able to pass a drug test and background check.
• Must be willing to work at multiple locations during training.

Preferred Qualifications

• At least 6 months of supervisory/management experience
• Previous experience working at a retail electronics store.
• A+ certification
• Apple Certified Macintosh Technician (ACMT)
• Technical degree or certification in Electronics or Consumer Electronics

uBreakiFix by Asurion is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.