MAIN FUNCTION:
Coordinates the various activities on the unit; i.e., greeting and directing visitors, patients, physicians, staff
members, etc. Responsibilities include assisting with new admissions and discharges/transfers; insuring
information in patient charts is accurate and up-to-date. Assists nursing staff with various non-clinical duties,
such as managing equipment for patients, as well as supplies and equipment for the unit.
DUTIES AND RESPONSIBILITIES:
** 1. Greets patients and visitors at the desk in a friendly, courteous manner. Presents a positive
image at all times while directing patients, visitors and staff to appropriate areas. Makes all
patients and visitors feel welcome and cared for. Enforces visiting policies as requested by
nurse.
** 2. Provides timely notification for absence or tardiness. Is flexible in work schedule to meet needs
of other unit clerks and/or all schedule coverage. Demonstrates acceptable attendance record.
** 3. Coordinates admission of patients. Completes proper admission documents. Assists nurse with
room assignments when necessary. Initiates labeled medical record on admission. Assures
prompt completion of admission diagnostic work with assistance from nurse. Notifies nurse of
any stat orders.
** 4. Coordinates discharge/transfer of patient. Prepares medical record for discharge. Takes
completed medical record to HIS after discharge of patient.
** 5. Answers telephone efficiently and courteously; relay messages and calls to appropriate personnel
and patients; relays information to other departments as needed. Answers patient intercom
promptly and courteously; refers all requests to the appropriate personnel immediately.
** 6. Processes physician orders; assure completion of orders/stat orders. Notifies the nurse of new
orders and assure orders are double-checked for transcription by the nurse. Refers telephone and
verbal orders to nurse. Signs, dates and times on orders processed.
** 7. Coordinates activities of patients. Notes departure and return of patients to and from other
departments. Notifies other departments of pertinent changes in status or physician orders.
Assists nursing staff with obtaining needed equipment or supplies from Central Supply. Orders
supplies from storeroom.
** 8. Maintains medical records in an orderly manner. Notifies nurse when information is missing.
Keeps charts supplied with needed forms. Makes sure all forms have an ID label. Obtains past
medical records from HIS.
** 9. Operates copy and fax machines.
** 10. Makes appointments for patients. Arranges transportation as requested.
11. Assists Unit Director with data collection for Quality Improvement (QI) studies.
12. Monitors patients’ charts for history, physicals, consents, and other important documents as
appropriate to the unit.
13. Keeps desk stocked with needed clerical supplies.
14. Initiates and monitors work orders for Facility Engineering and Clinical Engineering.
15. Participates in monthly department staff meetings as well as regular unit clerk meetings;
completes mandatory and recommended in-services, and committee assignments intended to
improve patient care.
16. Answers patient call lights and assist with patients as appropriate.
17. May be required to perform other duties as qualified.
18. Is responsible for attending all annual mandatory educational programs as required by position.
19. Employee understands and demonstrates the importance of satisfying the needs of the
customer/patient by interacting with him/her in a friendly and caring way, being attentive to the
customer’s needs, both psychologically and physically, and by taking the initiative to maintain
communication with the customer in order to provide a secure and pleasant experience with the
Arnot Health.
20. It is understood that this job description lists typical duties for the classification and is not to be
considered inclusive of all duties which may be assigned.
POPULATION SERVED:
All ages, from newborn to geriatrics. Employee will have contact with patients and employees of all cultural
and religious backgrounds. Demonstrates appropriate awareness and knowledge in how the care delivery process or
customer interactions would need to be changed to most effectively serve the population.
ETHICS AND COMPLIANCE:
Employee performs within the prescribed limits of the hospitals/departments Ethics and Compliance and
HIPAA Program. Is responsible to detect, observe and report compliance variances to their immediate
supervisor, or upward through the chain of command, the Compliance Office or hospital hotline.
EDUCATION:
High school diploma or equivalent. Training in secretarial skills and medical terminology preferred. Evidence
of skill in writing and verbal communication very important.
CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS:
BLS CPR required within 90 days of hire date.
SKILLS:
Must be an individual who enjoys working in a busy, crowded, fast-paced setting. Good verbal and written
communication skills are essential. Must be able to maintain a high degree of accuracy under stress, complete
monotonous detail work without error and handle several tasks at once. Must be willing and able to learn
terminology and equipment operation. Good penmanship necessary. Maintains confidentiality.
WORKING CONDITIONS:
Works in clean, well lighted, heated and air conditioned area. Moderately low risk for exposure to infectious
diseases. Will work in crowded, noisy environment most of the time. Exposure to unpleasant sights, smells and
infection diseases possible. Meal and coffee breaks may be delayed and interrupted at times.
DRESS CODE:
Adheres to AOMC dress code.
PHYSICAL DEMANDS:
May be required to sit for long periods of time. Normal speech, vision, hearing are necessary. Must be
physically able to operate telephone, fax machine, copy machine, and handle medical records and other
documents. May be asked to assist with direct patient care duties at times.
EXPOSURE CATEGORY:
CATEGORY III: Tasks that involve exposure to blood and body fluid or tissue are not a condition of
employment.
** A.D.A. Essential Functions