Job Summary

A Utility Service Clerk makes and receives company-wide residential and commercial customer contacts including but not limited to: new electric & gas service, removal, relocations & upgrades. This position provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records.

Job Responsibilities

Initiate and receive residential & commercial inquiries relating to application for service requests:

• Handle application for new, remove, relocation and upgrade gas and electric service requests
• Respond to customer inquiries received from multiple channels; call, email, fax, or mail
• Make proactive “touch-point” contacts with contractors and customers
• Communicate new, relocation and upgrade service information to customers & contractors
• Follow company policy/procedures to capture all relevant customer information
• Collect gas and electric load information for residential & commercial

Process residential & commercial work requests (new, remove, relocation and upgrade):

• Create work requests orders for all new, remove, relocation and upgrade service requests
• Process non-design work requests for new, remove, relocation & upgrades
• Consider environmental impacts for non-design work requests
• Initiate site visits to field personnel to determine design or non-design services
• Release design work requests to field personnel
• Use Automated Design tool to determine accounting, material, invoices, company and customer cost for non-design work requests
• Obtain permits for non-design work requests
• Process permit invoices
• Complete appropriate forms for non-design construction crews
• Perform as-built/reconciliation process, close work requests
• Coordinate surface and lawn restoration work

Process residential non-service billing and payments:

• send customer letter and/or contract
• create non-service billing construction accounts which includes advances and contributions payment requests prior to the installation or completion of construction utility work
• receive payments for non-service billing construction accounts and send to payment processing
• perform associated tasks in the work management system
• run various reports as needed
• create premise and periodic review for refunds.

Process commercial non-service billing and payments (This is not exclusively Local 420 work.):

• send customer letter and/or contract
• create non-service billing construction accounts which includes advances and contributions payment requests prior to the installation or completion of construction utility work
• receive payments for non-service billing construction accounts and send to payment processing
• perform associated tasks in the work management system
• run various reports as needed
• create premise and periodic review for refunds

Minimum Education Required

Minimum Experience Required

• 3 years customer service experience is required. Delivery of customer service and sales; including inbound/outbound calls.
• Experience with computers, including window-based pc environment.