Vehicle Operations Manager

As an ADESA Vehicle Operations Manager located in Grimes, you will lead the Lot Operations, Reconditioning, and Logistical needs at the auction. You will develop a high-performing team that will exceed expectations. Those who communicate effectively, practice and promote teamwork, and understand the importance of staying up to date on corporate policies, procedures and processes will be on their way to success in this position.

Your Impact

A committed Vehicle Operations Manager is dedicated to retaining and developing an efficient Vehicle Operations Team. You will develop strategy and inspire the team to achieve operational objectives related to vehicle operations. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.

Your Attributes

We are looking for a motivated, encouraging leader who demonstrates our core values daily. ADESA VOMs encompass characteristics and attributes that are vital to the position. Passion, integrity, adaptability and positivity are essential qualities for this role.

Responsibilities

• Develops strong partnerships with the corporate office to implement and ensure compliance with all company initiatives, policies and procedures
• Work closely with the General Manager and other Auction Management to ensure the best possible customer experience
• Act as the at-auction point person for all lot operations, vehicle reconditioning and logistics management needs

• Provides direction and oversight in the execution of auction processes for efficient runs
• Drives the process excellence initiative within lot operations with a strong understanding of corporate processes, collaboration across the organization and communication both externally and internally
• The ability to influence and lead others as a people, customer and business manager
• Engages with customers and employees in a transparent, reliable, and positive manner
• Possess and demonstrates a comprehensive knowledge and understanding of all administrative and operational processes to provide internal and external customer service
• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed

Skills & Attributes

• Strong verbal and written communication skills
• Must be able to work with minimal supervision and have strong organizational skills
• Demonstrated ability to follow-through both with internal partners and external customers.
• Forward-thinking
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Detail oriented and consistent in the execution of job duties

Style

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive efficiency and teamwork
• Ability to demonstrate professional behavior always

Experiences

• Bachelor's Degree in Business or Related Field preferred
• Three or more years of people management experience
• Five to seven years of customer service experience
• Qualified to operate a motor vehicle and possesses a valid driver's license
• Whole Car Auction experience preferred
• Must be able to work with minimal supervision
• Must be able to work accurate, efficiently and have strong organizational skills
• Must have ability to remain flexible in work assignments, schedules and have the ability to multitask when necessary
• Must have good written and oral communication and strong computer skills
• Must be qualified to operate a motor vehicle and possess a valid driver's license