About the job

The Business Strategy & Operations organization provides business critical insights using analytics, ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with effective day-to-day operations, and help evolve early stage ideas into future-growth initiatives.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

• Set the overall scaling strategy for the assigned markets, programs, vendors, working with the central team to choose the appropriate models for all operational scaling needs.
• Choose the vendor location and design all operations in collaboration with cross-functional teams and other key stakeholders.
• Guide vendors to plan for Google Customer Solution (GCS) growth with increasing complexity in the business (e.g., influence talent strategy, buffers).
• Partner with sales and Revenue Strategy and Operations (RSO) on specific initiatives and launches (in collaboration with cross-functional teams), providing clear solution, support, and strategic guidance eg., launch of new line of business, expansion of Line of business (LOB).
• Collaborate with other vendor strategy and operations managers and regional line of business managers to ensure best practice sharing across the programs.