Job description

Brown Veterinary Clinic is seeking an exceptional Client Services Representative to join our team! There is plenty of room to learn and grow at this busy facility!

An ideal CSR must be professional, compassionate and motivated. Effective communication is key for this position as you will be interacting with clients and team members. Every day may be different here so if you are looking for a position that keeps you on you toes, this may be for you!

Typical tasks include, but are not limited to:

• Providing excellent customer services through all interactions with clients and patients
• Answering multiple phone lines
• Scheduling appointments
• Checking patients in/out
• General use of office equipment
• Coordinating the flow of pets and owners in the lobby
• Ability to learn basic veterinary medicine terminology and standards of care
• Becoming familiar with retail products, medications, vaccinations, etc.
• Handling incoming emergency check-ins/in-take of critical patients
• Recommending wellness services and preventative products
• Resolving custom conflict and informal client complaints

Physical Demands:

• Frequently required to bend, stand, lift for extended periods of time
• Will occasionally lift and/or move up to 40 pounds

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Naples, FL 34116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)

Work Location: One location

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